Brookstone San Francisco, CA 94128

"STAY AWAY — Bought a compact umbrella from there, used it 3 times and it broke under normal use. Tried to return it. They made me wait about 20 minutes then said I was SOL. I would highly recommend avoiding this place and any of their products!"

"Ridiculous policy that electronics (such as a USB cable) can't be returned with a receipt and in unopened box. I was never told this when I made the purchase and was them told I should read the fine print when I tried to return the item. Do not buy from here."

"Fantastic customer service, Aileen helped me tremendously in finding a luggage while i was in a hurry. She absolutely went out of her way to ensure i got the right one. Thankful for her assistance!"

"I think the salesperson acted in bad faith in my experience. I went to Brookstone to buy a charger for my MacBook Aug 18 ~8am. The salesperson there said I could try their charger to test, which they said was a Brookstore-brand USB-C charger. When I tried on their charger my laptop charged. They said no refunds at the time of purchase. The charger I bought would not charge my laptop. My assumption is they lied about the charger they let me test with."

"The review is for Ken, the manager of the Brookstone at “GEN Airport Central Terminal Building” at SFO We purchased Beats studio 3 headphones right before a flight. At purchase we were asked if we wanted a receipt even though we would not be able to return them due to “COVID”. So we said, in that case no. We went to sit down for a bite to eat opened the beats headphones and tossed the box. Only to find out ON the airplane they had no charge. When we got to our destination we charged them overnight. Still no charge. When we contacted Apple (who owns Beats) they took the serial number and immediately said your options are to send them in for repair or take them to apple. Huh?? Clearly something is up with this product so beware! Anyway, back to Ken, when we explained what happened, he tested the headphones on a charge, confirmed they don’t charge, saw our charge from brookstone on our card statement from our phone, and refunded our purchase with no hassle. We ended up buying the slightly pricier Bose from him as a result. Businesses need to take note, that is how you treat a customer. Thanks Ken keep up the good work!!"