Away

"The is a review for the FAR Away backpack, not for the store. The zipper broke two months after the 1 year warranty ended. I got about 15 uses from the backpack and Away can’t fix nor replace it. I don’t recommend their backpacks because of the lower quality zipper."

"I know people love this luggage. I went in person to look at cases and had a salesperson who was simultaneously unenthusiastic and following me closely throughout the store, looking at her watch, even though it wasn’t closing time. Ended up not buying, as it was just disconcerting."

"I bought a carry-on from them with a 30 year warranty. The inside strap broke so I took it back, about 2 years later. They gave me a new one off the floor. Two years or so after my zipper broke. Took it back and they sent me a brand new one, 2 days it was here. I travel a lot. They take their warranty seriously"

"This review is about Away Luggage, not the store. Stay Away Luggage. There are lots of better luggage makers out there. I bougth their Carry On with the assurance that I can return it for 100 days. It arrived scratched, in a box that looked pre-opened/used, and it is much smaller than expected. They refuse a return because the item was on sale. Still working on getting at least an exchange. Their customer service number just plays a recording that points to their "Contact Us" website, the chat there doesn't work (at least for me), so only way to communicate with them seems via email. Makes them feel like a scam. I'm going back to Rimowa, who has never failed me."

"I had never bought a piece of luggage that was over $100, but I read stellar performance reviews online, and their luggage looked cute, so I went in person to the store. I loved their customer service, they went through every detail with me, and I left with the everywhere bag and the bigger carry on. I came back a month later -after taking it to 3 countries- and exchanged it for a different color. Even the exchange experience was good. I’ll keep coming back to this company for my travel needs."