PacSun 239 Los Cerritos Center, Cerritos, CA 90703

"I have a lot of problems with PacSun as a company and for the employees for ABUSE. Extremely poor treatment to customers that are not teenagers. Absolutely rude, snarky, cold, and unprofessional. Most of them are young adults under 25. They need some mature leadership because there are so many things wrong with their attitudes and how they treat customers and older adults. I bought some shirts that I loved and ONE shirt did not fit since it was from the one size line John Galt. I have no idea where I left my receipt and the young non-binary looking lady gave me hell, attitude, and completely unprofessional. I ask simple clarifying questions, since the value of a BRAND new shirt that I bought yesterday at full price was returned for store credit at HALF of the price. Which is ridiculous. So, I understand PacSun is ridiculous for that but the person was SO rude when I asked for clarification. I responded, you’re being intense to imply I’m really uncomfortable and she was so blunt and pushed me away by dissing me. I was still in the store to purchase other things with my niece and another employee was also rude. Did not greet me, barely paid attention, he could care less about me as a paying customer, and didn’t even say thank you or have a nice day. Just printed the receipt and said next. THIS IS ABUSE."

"they never let u use their fitting rooms lmao. what a joke."

"Great youth clothing store. Prices are reasonable when on sale"

"Upon entering PacSun, my friend approached an employee to inquire about a bigger size in jeans. What followed was a distressing interaction that left her feeling judged and upset. The employee responded rudely, making condescending remarks about how they only carried smaller sizes. Their tone and demeanor were both unprofessional and unwarranted. Coupled with a judgmental look, was completely uncalled for and disrespectful It was disheartening to witness my friend being treated with such disrespect. The employee's behavior was completely uncalled for and lacked any form of empathy or understanding. It's essential for store employees to be courteous and accommodating to customers, regardless of their size or personal preferences. While this was an unfortunate experience, it's important to note that it may not reflect the attitude of all employees at PacSun. However, it is vital for the management team to take such incidents seriously and address any concerns promptly. By fostering a positive and inclusive shopping environment. I hope that PacSun takes this feedback constructively and works towards improving their customer service standards. A strong emphasis on employee training and cultural sensitivity can go a long way in creating a welcoming atmosphere for all customers."