Burlington,

11211 183rd Street, Cerritos, CA 90703

"Let's place pretty much has everything you need"

"Usually, I have a neutral to positive experience at Burlington stores, but today was something new. I'm not sure if this store was an unfortunate victim of one of those smash and grab robberies that have been happening at stores recently, but security here is TIGHT! I want to preface this review by asking if there was a robbery, why Burlington?, I mean, it's not like this is "top tier" merchandise, especially considering there's a Saks Off 5th, a Nordstrom, and a Nordstrom Rack in the vicinity. Honestly, I don't think anything in this store costs more than $20. I mean, you could probably steal a whole truckload of merch and only have maybe $2000 worth of stuff TOPS. Those thieves must really be STRUGGLING, but I digress. Back to the issue at hand, when you approach the store, they have crowd control stanchions set up outside. It was like having a velvet rope entrance to a club nobody wants to go to. Then, you snake around the entrance and you get inside, and there's this guy, who I guess is pretending to be a "bouncer", with the rope closed off asking you what you're in the store for. I'm like, "to shop, please". Then, he's asking me what section I'm going to, and I'm just like, can you open the rope, please? With the store's already harsh fluorescent lighting, I felt like I was on an episode of "Lockup" and I was being booked into prison. While this is ongoing, there was a lady, who I guess was his supervisor, standing there observing this process, and as my intense interrogation concluded, she tells him to "make sure he looks into the camera so we have his face". I'm like, seriously? At this point, I'm waiting for someone to fingerprint me, collect a DNA sample, or at the very least, come over and ask me to bend over and cough. After she was satisfied that my mugshot had been taken, I was finally let through to disappear into the abyss of off label "Gucci" knockoffs and clearanced Kenneth Cole Tshirts that is Burlington. I then stood behind some racks of "Chanet" bags to observe the process and I watched them do this to every customer for the 10 or so minutes I was in the store. I mainly did this just to make sure I wasn't singled out and luckily for them, I wasn't. Each customer was even more confused about this "Alcatraz-esque" booking process than the last. They even had someone's granny in there, probably giving her flashbacks to that time she rolled a doobie and thought she was being chased by the fuzz. Needless to say, and all jokes aside, this is a retail store, not a casting call for the new season of "60 Days In". I walked out empty handed and I will definitely not be returning until this process changes. I understand theft and retail crime may be up, but there really needs to be a happy medium for those of us who just was to actually pay for our merchandise and have a positive shopping experience."

"I am extremely upset. This store is always very unorganized. And to top it off, this is the 3rd time that we are in the store and are pressured to check out 30 minutes before closing. Your hours of operations, posted on your door, state that you close at 11 pm. So, I don’t understand why you are not following that? Some of us work late nights and want to shop. It is such an inconvenience. You just lost a customer."

"I love this store. The only issue I have is the long line that you have to wait in because they never have enough registers open. I went the other night and there was one register open and I was the only one in line and I still had to wait for the girl to finish with the customer for 15 minutes. Oh and there are a lot of empty boxes where the creams and lotion and hair care stuff is. They are on the back of the shelves. Behind all the other products. Must suck when you have to steal merchandise that is at a great low price to begin with. Other then that Everything else was great"

"Good and clean store. can found very branded clothes for cheap prices. Customer service is good. Can be better. Some stuff here and there. Need to oragnize more. Overall like it."