Newport

"I am a tenant here and I moved from RI in May 2023 and let me tell you. I was super excited to move till I drove 17 hrs to get here and get to my apartment. When I first moved in the apartment was not clean at all, I had to clean the whole apartment myself, which at first i was a little upset but got it done. After then things just did not get any better. One they do keep replacing people in the office which it's super weird to me, honestly something must be going on with working for this apartments. The reaches are a big problem in this apartments, no matter how much they "spray". Mold coming from the bathroom walls, the floors you have to before when you step because its honestly feel like it will sink. During the winter almost every apartment got flooded, pipes bursting everywhere. In my apartment a pipe in my bedroom burst and there was water coming from the walls, the whole carpet wet plus my bed and other stuff. I went to the office and spoke with the lady that was there and there was no urgency on fixing the issues at all. I went a whole day without water because they had to shut off the water to my apartment, a plumber came the next day and ripped off part of the wall fixed the pipe and left, leaving the wall open. about a week later someone from the cleaning crew came to clean the carpets but it was already dried so they just sprayed someone on it and did not replace it. Took them about 2 weeks to come back and replace the wall and now the wall its two different colors because it still not completed. Living in this apartments has being the worse experience ever. I sent multiples emails to the office before and nobody ever get back to me. This is why I came here to say my concerns. Also never being late on my rent to be dealing with all this issues. All they care is about collecting the money and that is it. Which is so sad."

"I’m currently a tenant, I’ve been lied to from jump. The two ladies that moved me in just a month ago are no longer here which is strange. They just got a new manager today so she really don’t know what’s going on. Through my month of staying here the maintenance has been out several time. The upstairs unit had a leak due to the winter storm and it came to my apartment and now I have a big hole that they cut out in my living room and a small hole in my laundry room, they sent out like 4 people to clean the water up four different times. Now the water keeps flooding my room through my closet that’s coming out the wall some how. In the restroom my mats were soaking wet which idk how, it’s like water coming through the floor. I’m scared to let my kids come visit incase there’s mold. The emergency number somehow doesn’t work when the office is closed, and the lady that works there by the name of Shakira is very rude.. I tried to reach rpm and never got a call back. I’m livid and want out!! I’ve also tried to get in touch either the regional or person over the apartments. I’m currently waiting for codes to return my call again bc idk wat else to do"

"I moved here in April and I hate it. My floor in my room feels like it's about to fall down, there is an opening at the bottom of my front door, my upstairs neighbors moved and I started seeing bugs, my screen on my sliding door fell off the first day I moved in so now wasp get in my apartment, the playground is no good, and My dishwasher has a smell. They changed management and they are terrible with communication. I waited almost a month to get a verification sent over to move to another place. I have been trying to call the office and all numbers are diconnected. I have sent multiple emails and no response. If I could give 0 stars I would!!!"

"Newport was mine and my husband's first home together. I am very appreciative that I had a home in the first place and even though we had a few issues here and there, our apartment wasn't that bad. On the other hand, the management team is always unprofessional and always has been. They switch to a new manager every week it feels like. Anytime we had to get maintenance to come fix something, they would either complete the order without coming to fix the issue or they would walk in the apartment and walk right back out. We had a ring camera, so that's how we know. There was never any parking due to the amount of broken down cars that would take up space. Guidelines are never followed or enforced so you can pretty much do whatever you want over there and the same goes for the management too. Our lease agreement clearly states we would get an itemized list along with what was left of our deposit after moving out. Mind you, I spent 3 hours making sure our apartment was left in the way we originally moved in a year ago. They decided that deposits are no longer going to be given back at move out and they are now using the deposit as a cleaning fee. We never signed an agreement for that and our original lease says otherwise. In addition to where it say, no changes can be made to the lease unless a written agreement is signed by both renter and management. There is mold/mildew coming from the air conditioning units and I tried everything to get the smell out. We are paying the same price for a two bedroom now as to what we just moved out of for a one bedroom here. It's just very disappointing considering we never caused any issues and always tried to be respectful. (And no, we will not being going to talk to management again because they will not help us and that is why I am writing this one star review.)"

"I have to change my review from 5 stars. I've lived here a year now, there's been multiple "teams" in the office, I don't know why they can't keep people. The pool - last year when we moved in it was open for a day we moved in Aug. 19. This year it has been closed more often than not. Very disappointing as it was one of my main reasons for moving here. It's still very hot and it's closed. My son needs it for physical therapy he had a heart transplant and is the reason we moved to Nashville. Maintenance is a joke lately there's an older gentleman who seems to know his stuff. He needs decent help. My hot water heater was leaking emailed for maintenance it took 3 weeks The trash around the complex is disgusting there used to be someone who would collect the litter every day. We have "valet trash" pickup which is an additional charge on the rent which is never picked up. Dogs don't need to be leashed or picked up after. It's such a shame 2 or 3 management teams ago this place was looking up. That is not the case as of 9-23."