EZ Smile Family Dental Group - San Francisco

"This experience warrants zero stars. I can only describe this place as a chop shop. Not only is the office dingy and run down, but the dentists are unpleasant. The dentist that saw me multiple times never introduced himself or tried to be personable when discussing my concerns and anxiety regarding the procedure. He cemented in my crown before deciding he "didn't like the look of it" and proceeded to rip it out. A careful dentist would make sure it suited the needs of the patient before cementing it in. I was then transferred for a deep cleaning that was a miserable and rough experience, again a lack of care overall for the patient. I was visibly shaking and frazzled so much so that they had to cut my deep cleaning short. At no point was I asked if I was okay by the dr. I then proceeded to wait almost 2 months for my permanent crown to be put in because of the incompetence by the dr. After which I felt like my crown is still ill fitting, I told him this multiple times and he did not listen to me when I said my bite felt off. Lets hope his mismanagement of my dental needs does not lead to further complications. I am getting a second opinion, but for now my x-rays are being held hostage by a $40 dollar fee. DO NOT COME HERE If you care about your teeth."

"I had a terrible experience at this dental clinic, and I want to share it in English on Google Maps to warn others. Did you see the low average rating of 2.7? It means you should choose another dentist. I had an unpleasant experience here for about six months. Firstly, just as other patients mentioned in their reviews, they charged excessive fees for teeth cleaning. In fact, these so-called deep cleaning procedures were supposed to be covered by Dalta USA insurance, but they changed the billing codes to confuse patients. THEY REFUSED TO RESPOND when I pointed this out, so I filed a complaint with the Better Business Bureau (BBB). They didn't respond to BBB but sent me a message saying they dismissed me as a patient because I reported them (I also saw in other reviews that they dismissed patients who left negative feedback on Google Maps). Before switching to another clinic, I wanted to get a copy of my medical records. At first, the front desk told me that according to my insurance, I needed to pay $40 to get my records. I told them my insurance didn't mention anything like that. Then, the receptionist transferred me to the manager, who was incredibly rude and asked, "Do you want to pay or not? I have only one sentence for you." It felt like I was dealing with a hostage situation - pay up or else. Finally, the manager admitted that the $40 fee for medical records was not required by the insurance company; it was just their clinic's processing fee. The manager also told me very impatiently that she was busy. Idk if she is probably busy answering complaint calls, firing whistleblowers, and blaming everyone who left negative reviews on Google Maps. I urge everyone to avoid this dental clinic and find a better place for their dental care."

"They are very shady when it comes to billing. I would not trust this place to do what is right for me. For some reason I am being advised to get cleaning done every 3 months and that also with antibiotics. Since this is a "deep" cleaning it is not covered by their $600 a year plan. I also asked the doctor "deep cleaning" every few months is excessive, they could not provide a reasonable medical explanation."

"This dental office is a revolving door of patients, no privacy when talking about your treatment cost with the "salesmen" staff, office manager always reprimanding staff in front of everyone, dentist only spent 10 minutes with me, overpriced, and was concerned about the antibiotic injection hadn't been used on someone else before me (the hygienist yelled at staff to get it out of the fridge for her and when it came in it was full, unwrapped, and looked like it had a lot of medicine in it for a one time use). I didn't feel safe going there anymore. People go to EZ Smile b/c it takes their HMO insurance, that's what I did. But now I invested in a PPO plan, found another dentist and the exam was an hour long! She did things that EZ Smile didn't bother to do. Now I feel confident I will get my teeth healthy again."

"My consultation was pleasant but when they gave my treatment plan I was shocked. $680 for a cleaning, (standard fee of $4000 to give you antibiotics you don't need). They dramatically overcharge and for things my insurance actually covers. Delta Dental was even in shock at the prices when my copays are a set limit, they suggested I file a grievance. Unless you want to be extremely overcharged and you don't mind that they say they take your insurance but still charge you like they don't, find another dentist."