West Portal Family Dentistry

"I think this organization must be struggling. I have experienced multiple errors, disorganization and pressure to schedule additional procedures in my visits there. The last straw was coming in to have a crown done and they were prepping the wrong tooth. It was supposed to be for bottom left molar and they wanted to put a crown on the top right. My normal dentist, Dr Terri wasn’t even there and the substitute didn’t have any information. The tooth that needs the work has had a problem for a while and I’ve been asking to have it tended to each time I come in. Instead each time I was told I needed multiple other crowns & cleanings and I would need to schedule all kinds of other work. My frustration is I have decent teeth and take care of them and it was shocking to hear I needed thousands of dollars of work done when in the end they didn’t even attend to the tooth I came in for in the first place! I kept returning because I didn’t want the hassle of switching dentists, but it was becoming such a hassle to have to keep fending off the multiple requests to schedule all the extraneous procedure requests and ask to have them please just focus on my problem tooth. The straw that broke the camel’s back is the substitute dentist said I now need that tooth removed…the very same one they were about to NOT work on again!!! To add insult to injury it has been cumbersome to retrieve my records so that the new dentist can finally repair my actual bad tooth once and for all!"

"Dr. Tiffany is great addition to his practice. She took the time to answer my many questions and made me feel comfortable heading out for a root canal at the orthodontist she referred me to in downtown San Francisco."

"My daughter loves going to the dentist!!! She has only ever gone to West Portal Family Dentistry for her oral care. She gets excited and even asks when her next appointment will be. The technicians and dentist talk through all of the things they are going to do and talk when through the cleaning, procedures, etc. I highly recommend them. They have put our family at ease knowing our child is getting great care."

"I would like to commend Carla and Ana front desk staff of West Portal Dentistry! Their hard work and dedication to the patients deserves the highest recognition. Carla and Ana make a great team and together they work seamlessly to make sure every patient is welcomed and informed about treatment plans and insurance/patient out of pocket costs. They go out of their way to make sure patients are never surprised by a hidden cost. They are always professional and efficient. I look forward to all of my dental appointments because as soon as I walk through the door they are both prepared to greet me and take the best care of me. I left my previous dentist because their front desk staff was unprofessional and unorganized. Carla and Ana go over and beyond to ensure that the patient experience at West Portal Dentistry is the best! I am very grateful for their exceptional service. I am a very happy patient that will continue to recommend West Portal Dentistry to all my family and friends!!"

"I’ve been a patient of Dr. Tiffany Ngyuen for several years. She has taken care of my routine checkups, cleanings, fillings, crowns and Invisalign program. She is excellent. Careful, thorough, precise, and gentle. Highly recommended."