Ulta Beauty

"I walked into Ulta Beauty Store in Folsom to pick up two items. Items I have not used before. I asked for assistance, but that employee just pointed in the direction to locate the product I was looking for & continued chatting with another employee. Well, I haven't used the product, so I wasn't sure what to look for other than what I had written on my notepad. Felt frustrated & went to look for a staff person to provide assistance. After speaking to an employee, she informed me she was a store vendor, which said she would find me a staff person to assist me. She returned with an employee to assist in locating the two items I was searching for. Interesting, how the employee that was sent to provide assistance was the very first person I approached for help & that employee was the one who pointed in the direction where I should be able to find the product I was looking to purchase. Well, I couldn't find what I was looking for & that employee should have displayed better PR skills & walk with me to assist in finding the product to purchase. Instead, the employee displayed body language as if I bothered her for help. I completed my purchase & departed the store. I remember back in the day that when you entered a store, there were employee's asking if they could assist you with something, friendly, professional interaction with customers & very helpful PR service. Employees working at Ulta Beauty Store in Folsom need to improve in PR skills. Quality customer service is still very important. Suggest management make themselves more available & provide more affective training to staff who lack quality PR skills. The store, itself, isn't bad. The store just lacks quality customer service."

"I was in the Folsom store on 12/23. I’ll not be going back. I’ve never had a good experience at any of the stores, but went here on the 23rd because they had the Burberry Her I needed for a gift. No one helped me, and Farrah the cashier was just rude. I’ll just go to Sephora from now on, done with Ulta……"

"Good selection of products, decent prices but horrible attention. The shop is located in a shopping with not too much life and a lot of empty spots. The prices were good but considering black friday discounts. Staff very unfriendly, never ask questions, go away without telling a word and no samples. If you like to be treated better and get samples go to the competitors store."

"I just wanted to take the time to acknowledge Tracy. She is more than an expert hair stylist...she is an artist and truly has a GIFT! I truly look forward to coming to see her every month as I leave feeling beautifully from the inside out! She is professional, magical at her craft, leaving my hair looking phenomenal!"

"I went there to get a matching foundation for my face. The staff was super helpful and I found a perrfect foundation that matches my skin tone. I would recommend this store for all your makeup needs."