Pressbox Lofts

"Had an outstanding living experience here. Great location next to the ballpark and coffee shop below. My unit was very clean and updated with a great vibe to it. Maintenance was always timely and the property manager, Robert, is awesome and tended to my needs in a respectful manner always. Can’t say enough positive things and would highly recommend to anyone"

"Very much have enjoyed my time staying here. Robert, the building manager, has been a pleasure to work with as well as Ward, the head of maintenance. Truly cannot thank them enough for a great experience for my first apartment by myself!"

"Hands down the best place to live downtown! Great view of Auto Zone park, great management and maintenance staff, and beautiful apartment units!! Just renewed our lease for another 2 years!! 10/10 would recommend!!"

"Lofts are super unique. Between the ground floor coffee shop and rooftop deck, the whole place is a vibe. Property manage is super friendly and helpful. Rates are fair for a downtown apartment. Definitely the best place to live in downtown Memphis."

"Something very strange happening with management at PressBox. My wife and I toured a 2 bedroom apartment on a Thursday afternoon. We submitted our online application approximately 3 hours later (~5p). Following submitting our applications, I left a message with Robert on when we could expect to hear back and how he suggest we proceed (we knew this floor plan would be in high demand so we wanted to complete the necessary steps as quickly as possible). Friday at noon, I had not heard back so, I called again. Robert informed me that he had submitted our application and that it usually takes a few hours for them to result. No problem at all. However, we again never heard back on this. The following Monday at 9:30a, I called to follow up on our application. Robert said that we had been approved and that he was drafting our lease agreement and would send it over as soon as he was done. Awesome. It's now Wednesday morning at 10:30am and I have yet to either hear an update on the lease agreement or receive the lease agreement. So, I call again. Robert informs me that another prospective tenant had signed for that floor plan "while he was drafting our lease." The handling of our application was either dishonest or simply inconsiderate. From Thursday afternoon to almost one week later on the following Wednesday morning, I received no update from Robert that I did not have to call and request myself. According to Robert's own admission, he chose to sit on the fact that we were not the ones getting the apartment from Monday morning to Thursday morning, thus making it extremely difficult to believe that this process was truly first come, first serve. Disappointed is an understatement. ****UPDATE**** Robert reached out to shed some light on the situation and to apologize. He admitted to mishandling the communication of what was happening with our application and failing to keep us up-to-date on the status of the apartment. We talked for about 15 mins during which he took full responsibility for our less than ideal experience. He assured me that communication during this process is something he would work to improve upon in the future. He didn't have to take responsibility for the situation like he did- in fact I don't believe many people in his position would have. He also went as far as to refund our application fee. I am left with a much better feeling about Pressbox- whether I become a tenant or not. It seems management really cares about guest experience."