Amazing Lash Studio 540 West Stuart Avenue, Redlands, CA 92374

"This is easily the worst customer experience I have ever had. I wish I could give this less than one star for the lack of communication, the disturbing end result, and the horrible reaction I had to the eyelashes paired with their extreme lack of customer service. This is the worst waste of $2141 have ever spent for 2 days of wear. I went to have my eyelashes done for an event and was worried because my eyes are fairly small and easily overshadowed by heavy makeup or eyelashes so l booked with a master stylist. I had a patch test done because my eyes are also very sensitive beforehand. I called ahead of time explaining that I would be less than five minutes late and they very kindly said that was completely fine, no issues. When I arrived I explained to the person who was asking which style I would like my concerns about making my eyes look smaller, but also wanting something that looked nice. I went with their recommendation of the hybrid 3D. Then when I went in my stylist asked me what length I wanted with no examples of what any possible lengths looked like, except bigger or smaller than theirs which I was able to say definitely smaller. The eyelashes I got didn't look anything like the example they had to show me at the beginning and they were as long if not longer than the stylists. They explained AFTER the appointment that I had been moved from the master stylist to someone else and that there was an additional $40 charge on top of the $110 charge for the intro appointment and then a recommended $20 tip, adding up to $179. Later that day I was driving to the event and my eyes began to burn and water so bad that I could not see and had to frantically pull over. I wrote it off but the same thing happened the next day where the burned so bad I was in tears and couldn't keep my eyes open. I had to make an appointment have them removed two days later at the closest Amazing Lash Studio to the event. To make sure I didn't get charged extra I checked with the person on the phone and she quoted me $40 to have them removed so I was confused when they charged me $45 for the removal, and the person at the front desk just said in such a snotty way that they were mistaken on the phone, but it is $45 and asked me to give gratuity. What a nightmare and a waste of over 200 dollars, only to be in pain and receive such poor attitude."

"I've been going to Amazing Lash Studio for around two years now, and I couldn't be happier! I love how my lashes look and the lash techs are able to accommodate any changes to your lash style very easily! I usually do individual lashes for a more natural look, but when I have a special event they pop in a few clusters for a fancier look! I highly recommend their membership plans as well, it makes it so much easier to know you have those two fills per month ready to go and if you need a full set you can use your credit and pay the difference for it. I go to Piper for my service every time, and, though it means they might have less spots available when I schedule my appointments, I can't recommend their work enough! If you want a super nice technician, perfect lashes that stay in place for up to three weeks, and the most chill experience of being pampered ask for Piper and you won't be disappointed! I can't review this location without also mentioning Dominique, she's the front end manager and she is just the best! She's actually the one who recommended Piper when my first tech left and they are both wonderful! If you ever have a billing question, want to know more about the services or memberships, or just want a friendly chat in the waiting room, Dom will have you covered! If you've been thinking about trying lash extensions, let this review be the thing that sends you to this Amazing Lash location, I promise you'll have a great experience with professional, friendly, and informative staff to help you figure out the best options to make you your most fabulous self!"

"My personal experience with Elizabeth was awesome, great conversation and a very great person to talk to. But as far as the lashes, I was absolutely blown away by t to to what I received, I know what I was supposed to receive but it was far from what I received. So yeah, I was absolutely disappointed. And I also added a photo of my left and right eye. Not only does it not have volume, it looks like the lashes I came in with. It looks like my own lashes. They are not mega volume lashes at all and as soon as I got to the front counter, the were already falling on the counter. There is no way I should have paid any where close to $109. I should have just paid for the lash removal that she did and walked out. I wasted my money. No volume at all and it is definitely not mega volume. They are so thin you can see right through them. And they are constantly falling out. Smh . After being there for 3 hours and 2 minutes and still came out disappointed. And I was so excited about getting my lashes done there, I always get volume lashes but it was going to be my first time getting the mega volume."