Knoxville Wholesale Furniture

"I wish I had read some of the reviews about the delivery process that others left here before I went through Knoxville Wholesale Furniture. We ordered a bedroom set on 2/4. We ordered a bed frame, 2 night stands, a wide dresser, and a taller dresser. We were told the day we ordered that the 2 nightstands and the wide dresser were definitely available to be delivered 2/16 and that the bed might be able to be delivered that date as well. The bed is also what they keep in stock, so they told us that if it didn't come that date it should be soon after because this is something they regularly stock. The wide dresser wasn't standard to what they keep in stock so we knew that it would be "special ordered" and take several weeks to come in. 2/15 rolls around and we haven't heard back about if we would get a bed frame or not. I wanted to know so we knew if we should take our existing bed frame apart so there was room to put the new one in our bedroom. I called the store and spoke to a manager (Joey) who was able to call the warehouse and told me that there was not a bed frame in stock but they have one scheduled to be delivered 2/19 so they could deliver all the regular order items (bed frame, 2 nightstands, and wide dresser) on 2/20. He said he would call me back if there was a problem but that I was scheduled for 2/20 delivery and no news was good news. As you can see from the date of this review, it's 2/20. This morning we got up and disassembled our bed frame and someone came to pick up our old dresser and nightstands in anticipation of our delivery. At 2:30pm I hadn't heard anything about what time our delivery would be so I called the store. What I heard is that we're not actually scheduled for delivery today. I spoke to our original salesperson and the "manager of managers" (I think his name was Bob) who said they could deliver 2 nightstands for sure on Friday 2/23 (although we're not available to receive it) but now they're not sure if they have the dresser and the bed will take 4-6 weeks before they'll have one to deliver. No one can explain to me what happened to the bed frame that was supposed to arrive today that could come to my house or what happened to the dresser that they claimed was also coming today. So here's my recommendation: They have a great floor area. Go look at all the many items they keep in store. If you find a piece you like there, look up that manufacturer and they're happy to provide you with a list of dealers in your area - Knoxville Wholesale Furniture is very likely not the only one selling those pieces. Find those pieces for sale at another company that is not apparently using carrier pigeons and an abacus to schedule and calculate the delivery of your pieces. For the amount of money we spent there I am shocked that there is no concern, regret, or remorse from the managers about the fact that we have 0 dressers now (by no fault of our own) and will now be sleeping on the floor for weeks as a result. Edit: They've now rescheduled our delivery to 2/27 and can promise us 1 single nightstand and the rest "won't know what they'll have until they go to pull it on 2/27". I don't understand how we got from most of what we bought being in the warehouse ready for us to one single item weeks later."

"I'm all for supporting local businesses, however we purchased from Knoxville Wholesale Furniture Clearance Center. When I went to pick up the furniture I was told that their warehouse closed at 430, mind you the furniture has already been pulled, but the only time we could pick up was 500. I will never do business with them again."

"We visited Knoxville Wholesale Furniture (KWF) while searching for a new dining table. We have purchased from them previously, but it’s been some time. Our experience had been OK to this point, so they were one of several places we wanted to check. We were greeted when we came in and mentioned we were interested in dining tables. Brandon C. was our sales rep and took us upstairs to shop tables. Brandon was very helpful and provided a lot of useful feedback as we described what we were looking for and what our needs and price range were. After we identified a table that we liked Brandon checked inventory, availability, and options for us. When we decided to shop for matching bar stools, he happily carried possible chair matches around the store for us to see if they would work with the table. I liked his approach to selling. He was easy going, helpful and never made us feel rushed. We ended up purchasing the table and optioning out the chairs for a bench. Even added a matching sideboard to complete the set. Because we had a good experience with Brandon, we went back to KWF last week to shop for new living room furniture. Even though they were about to close, he was patient and polite, showed us options and checked inventory. We returned the next day and purchased additional items. We had everything delivered, which I highly recommend for big stuff. Fee was reasonable considering the table had to be assembled as did the living room items. The movers were in and out quickly and cleaned up all the wraps each item came in. They did a really good job. Only thing to make the process better would be for KWF to give staff tablets that can see inventory. Though he seemed happy to go check, it was annoying that Brandon had to go off to a terminal and check on questions we asked. Few tablets for staff and they’d be able to SHOW the options, colors, and additional pieces for what’s on the showroom floor. I'd think it would better sales and improve customers experience. If you go to KWF, ask for Brandon C!"

"Very Rude the front line customer service the lady who was standing by the staircase when u enter on the left side !! SHE WEAR BUNN ON HER HAIR .. She was very rude to my special need child and over the brochure that he wanted . He likes to read so he wanted juat a brochure. Very Rude n unprofessional.. Victor is the best! We were not going to purchase from there our bedroom sets but Victor is great person n outstanding help walkout with 3 bedroom sets . THE WOMEN WHO WAS THERE SHE DOESN'T HAVE ANY KIND RESPECT FOR SPECIAL NEED CHILD ACTED LIKE OH WELL ITS U R KID ..CANT HAVE THE BROCHURE. WILL NOT GO THERE AGAIN."

"We picked up a chest of drawers from their location. Of course it was in a box and who wants to take it home in a pickup truck without a box. We get it home a the bottom drawer is completely dented and frankly the furniture is no good quality. We did try get the drawer replaced. That got messed up even though I sent a picture over. When I called today to say we would like to return it I was told that once it’s in the home you can’t return it! I told them we weren’t told that and was informed that “It’s on the back of your invoice”. I WILL NEVER PURCHASE FROM THIS Place again! I advise anyone reading this to think twice and read everything before you do!"