New Hotel Collection Smoky Mountains

"Beautiful place. Clean and tidy, but bathrooms are for tall men. The sink is way to high for a 5 ft 2 inch women. The rain head shower is nice, but you can not keep your hair dry if you do not want to wash your hair. Would I stay here again? Yes, those two items do not keep me from wanting to come back. The staff is wonderful. The young lady at the desk was very helpful when I needed a few items during the middle of the week. Note... the video was taken after we were there for a few days. The towels were much prettier when we arrived. And this is the 2nd bathroom. The master is bigger."

"I've stayed here several times and this is not your typical hotel, more of a rented high end condominium with all the amenities of a fully furnished living space. Building is very secure as you need a code just to enter and then of course your key card for your unit. If you get a unit that says 2 double beds in one of the rooms there is no furniture or TV in that room which is disappointing. For such a high end hotel the TV's are also a disappointment since nowadays in most hotels you can find at least 42inch TV's and upwards of 50inch...these are 32inch even in the master bedroom and main living room which having so much space and size take away from TV entertainment. My biggest complaint for this particular stay was checking in for a 4 nights only to find the master bedroom TV was broken upon arrival. I notified the hotel and never heard back from them. I had to call after 2 nights only to be more disappointed when they informed me the TV was being ordered and would not be in during my stay, however this same 32inch TCL was just down the street at the local Walmart for $100. When you advertise a TV in each room and spend the much higher cost to stay here that's not something to take lightly. People vacation out during the day and want to enjoy TV in bed during the evenings. I didn't even get offered to have any of the large amount of Choice Privileges points returned I had accumulated and used for this stay as a Diamond Elite Choice Member. Other than that this is a one of a kind place."

"This is a very nice place. They clearly spent a decent amount of money with laminate/vinyl floors that looked like hardwood, crown molding and a very pleasing color palate (gray and white). The kitchen is decent, nice fridge, dishwasher, stove, farmhouse sink (although for some reason no garbage disposal) etc.. It was baffling to me that they didn't even provide us as guests a sponge to wash out dishes, instead asking us to use the dishwasher two or three times in a 7 day stay. Crazy. We almost went out and bought one, but never got around to it. I wish I had asked the front desk why this was omitted, but we had other issues with road noise and this was just not the thing that was top of mind. We had asked repeatedly before arriving for a quiet unit. They told us they couldn't promise, but even 3 days before the unit we were told we'd have was on the quiet side of the property. But when we got there, we were put into a 2nd floor (really the first, since the main floor is the restaurant) and told that it was not quiet, and they were full so there wasn't much they could do. Which wasn't true, as we ran into another couple who complained more than we did, and were moved. We probably slept decently 3 nights out of 7, and instead used mid day naps to supplement being woken at 3,4 or 5 pm by loud cars and motorcycles outside our window. If we had been on the back side, I'd have given this place 3 or 4 stars. But even being as polite as could be, they just refused to move us. The owners offered some sort of modest compromise (but no actual money refunded) that we will likely never use. Seveirville is a nice town with great access to hiking and running trails. I am very glad we stayed away from the tackier parts of Pigeon Forge and Gatlinburg, so for that I am grateful to the New Hotel Collection and Arcadia for providing us with an option. Now if I ever catch up on the sleep I missed out on, I'd feel better about the entire experience."

"I loved this hotel! It is in the perfect location in downtown Sevierville. Close enough to the fun but away from the noise. The room was clean as a whistle when we arrived and is very large, plenty of space for a family of five. Dedicated parking too. Restaurants within walking distance and Pigeon Forge and Gatlinburg are a short drive away. The staff is so super friendly and helpful! We will definitely be staying here again when we come back to visit the Great Smoky Mountains! A++"

"We spent 3 nights at the 3 bedroom unit this week and it was a wonderful stay. The facility is very clean and updated. The space is fantastic for a family wanting 3 separate rooms , a kitchen , and 2 bathrooms while away from home. We were kindly greeted by Zachary at check in and he had great information about the hotel and area. He Went out of his to be helpful , even offering to help carry items to the unit. Zachary was so pleasant throughout our stay , even when he had to make an extra trip to open our unit since we left the keys in the place. I’m looking forwards to seeing the final stages of this lovely hotel. I would highly recommend this hotel , especially if you don’t want to be too close to the craziness of Gatlinburg area."