Sleep Number

"I had an expensive “memory foam” mattress, but had developed back problems. I had been to an Ortho, had a round of steroids, completed PR, and was set for an MRI to determine next steps. After leaving work early one day because of back pain, I stopped in at SleepNumber. In the brief time I laid on the mattress to get my Sleep Number and hear the sales pitch, my back pain improved more than it had with all the Ortho treatment, so I made the plunge. I continued to have back pain while awaiting delivery of my Sleep Number bed. But, after a week on the Sleep Number, I am now pain-free and have canceled the MRI. Plus, I wake up in the morning feeling more rested than I have in years. I wish I’d bought a Sleep Number years ago. I would have saved a lot of money that was wasted on inferior mattresses and would have felt better all along."

"Brent is an awesome Sleep Number associate. He is very knowledgeable and a top-tier associate."

"Isiah is always "dressed to the 9's". He has an eye for detail pertaining to the color/ style of the bed and linens. We appreciated his positive, upbeat, friendly and open engagement. Sleep Number has amazing customer service."

"Been a sleep number customer for years and never had a problem with them until now. My wife and I went in to the Saddle Creek store to confirm a swatch of the upholstered bed and complete the order knowing it takes time to manufacture and deliver. Once I confirmed the color with my wife, I asked for the upholstered bed to be ordered. Apparently it was only "Quoted". With an expiration of 30 days later. I asked before I left the store why this was only a quote and was assured they would complete the order. This was on August 12th. After not hearing about delivery after 4 weeks I call this store back to ask where my order was and they proceeded to tell me I never placed an order when I explicitly asked them to do so and re confirmed when the paper work looked different. So on September 24th they finally placed the order with no explanation as to how the error was made and the manager proceeded to make it like she was doing me a favor putting the sale pricing back in place. After burning over 4 weeks with this issue I called customer service on Sept 27th to explain the issue and have my delivery fees refunded for the incompetence. Customer Service obliged with the refund but they couldn't expedite my delivery despite the attempts. My delivery was today, November 9th on a final sale item as it is custom made according to sleep number which I had to refuse because the manufacturer screwed up and made it two tones of different colors. So now since I can't get a refund, I refused the item and now have to wait till late December or early January for a new upholstered bed. I guess for all the money you have to spend here 4 to 5 months is optimal service for a sub par product from their manufacturer. Since I can't get a refund I will keep refusing until every piece is correct. For the money charged here the expectation is set high, especially since Sleep Number touts themselves as high quality but when it's not met, it's a huge blow and slap in the face. Be explicit about what you're asking for with Sleep Number Saddle Creek"

"From the moment we walked in, my wife and I were made to feel welcomed and at ease by Allison. She was awesome! She knows her stuff and answered all our questions. We had a very pleasant experience. If you’re looking for a Sleep Number bed, go to this store."