Lovesac

"Johnathan was GREAT! Very easy to work with! I told him exactly what I wanted and took him no time to help me setup my space!"

"Two major purchases I’ll always remember… my first Iphone and my first loveSac sectional. First, the customer service was incredible at the store with Jonathan. He answered all the questions and gave us honest feedback on different situations we have and with what we wanted long term. Beautiful thing is, we get exactly what we need now and as we need to expand, we now have that capability too. I highly recommend this store to everyone looking for custom couch/sectional. Our loveSac is ordered and we are excited for the delivery. Thank you again Jonathan, for not selling the product but educating us on what we will accomplish with this product. You allowed us to think/process and make a rather large purchase seem effortless."

"Had a great experience in store. Team members went out of their way to showcase all the different seat and side types along with the stealth tech audio system. Highly recommend Jordan and Jonathan as they helped us figured out the best configurations and choose a color for the sofa based on the room."

"We had been searching for the right couch for our movie room for weeks. We caught a great sale here and the staff was extremely helpful in getting us the perfect setup at a great price! I'm extremely glad we stopped by. We'll definitely be going back later to get additional accessories for our new sectional couch!"

"Our first experience in the store was great. After receiving our couch, the issues started. The first issue was the delivery, FedEx left our entire couch under the stairwell in our apartment complex. We live on the 3rd floor and there was no notification of delivery. Frustrating because we were home all day, thankfully a neighbor let us know so that we could get them. The associate in the store said that this happens and another customer complained but their couch was stolen! Please note there is no white glove delivery service that would deliver directly into the home or assembly service available. You must assemble the couch yourself. Second issue, the wrong items were ordered for the configuration that we built in the store with an associate. Now we must exchange the deep pieces for a regular seat and side. This means dealing with FedEx again but that’s okay it happens. Third issue, we found out the stealth tech doesn’t not function as advertised. After 2 hours on the phone with customer service to get it functional, the music mode was louder than the movie mode. All the speakers that should be activated with the movie mode were not. The customer service agent stated, “that is why we recommend using the music mode for movies and adjust the sound.” This is completely unacceptable for a $3,700 tech package on top of the cost of the couch. Needless to say, we are very frustrated and not happy with Lovesac service and products. I do not want to even deal with the company anymore, but not have to return the inadequately functioning stealth tech pieces. I DO NOT RECOMMEND Lovsac, it is not worth the headache. And you pay luxury prices for this smh."