Quest Diagnostics

"Fasting required and couldn't find any Quest online AM availability appt. Had to check-in with the walk-in option with a 30-60min wait at Cool Springs (02/19/24 approx 8:20AM) with NO ONE in the waiting room and NO ONE at the desk for half an hour yet monitor showed 1 currently being served. The Phlebotomist finally came out and said she's not taking walk-ins. I mentioned needing an AM fasting schedule & she said book online & when I told her there are no appts available all week, she then stated it's 3 weeks backed up. How does someone get an AM fasting schedule and why tell me if you knew it's 3 weeks????? Couldn't you simply accommodate us? Ended up going up to Nashville as walk-in and Nashville employee explained the Franklin location was not allowed to turn away walk-in customers."

"Lousy experience. Booked appointment online. Waiting for my turn and asked how far behind.. "40 minutes," she replies. According to other people waiting, this is apparently the norm."

"Show up at 9:30am they tell me to come back at 11:00am. It is now 1pm. Still waiting for 2+ hours because I’m a walk in. I hear the “short staffed” employees chatting in the other room. They seem to be very hard at work. 0 out of 5 stars. Horrible communication. Horrible customer service. This is the first customer review I have ever done in my life if that tells you anything."

"Don't really get the fuss; my wait was just a few minutes and once I was in the staff were amazing. On a sidenote, their call center is amazing. Short wait, attentive rep, all you can ask for. Overall, couldn't have asked for a better experience!"

"2001 Mallory Ln Cool Springs location was not prompt nor efficient. I booked an appointment ahead of time and they state that those with appointments will not have to wait at all or if you do it is just a few minutes. (Literally the audio playing in the lobby area from their incredibly loud TV). The waiting room was full with no way to choose the "text alerts & wait outside" option that the audio loop is playing and says we are able to choose (ok how?) So everyone was waiting & crowded in the same room. There were four others ahead of me when I arrived for my scheduled appointment, but they had been waiting over an hour! I schedule appointments so I can be on with my day in a timely manner. This was incredibly frustrating."