Timberland Cabinetry Company 1027 Industrial Park Road, Columbia, TN 38401

"We started with a pencil drawing and finished with a perfect kitchen. Christy was so helpful in the design and layout. We ended up with more storage space than we anticipated. The installers did a wonderful job. It was obvious that they had a great deal of experience in their trade. We are very pleased with the quality of both the workmanship and materials. We have had numerous compliments from visitors and we will keep sending them your way. We would like to thank the Timberland Team that made it so easy for us to have our perfect kitchen."

"Timberland has great quality semi custom cabinetry with lots of customizations available. They UV bake the finish on at their local factory for a solid finish! My clients are so happy with their Timberland cabinetry that we have designed for them and we confidently recommend them for our clients."

"We purchased these cabinets in December 2020 through Online Cabinets Direct. We have worked with Shane Doyle, who has typically been responsive, which has helped. However, this process has been disappointing and frustrating. The first shipment was poorly packaged and some of the worksmanship was lacking, which resulted in several doors and drawers being damaged either with scratches, cracks, and a poor paint job. We had to send back most of the doors and drawers. Additionally, the wrong corbel was sent as well as 2 different types of side panels for our island being sent. We had to email the vendor, send pictures of the damage/issues, repackage the items and weigh them. The company did provide shipping labels and we shipped the doors back to them. A few pics of the damage are attached (we had 21 pics in total of the damaged doors/drawers and some pictures had multiple pieces pictured, so you get an idea of how many items were damaged). They sent the correct island panel and even though the package clearly indicated that this was fragile and not to stack anything, the box was tattered and the panel was completely split in the corner seams, so we had to send an email and photo of that damage. The correct panel eventually came with the next shipment. It took several weeks for the doors to come back. This time, some of the doors were correct, however, there were still many issues: still missing the corbels, never received one of the cabinet doors back, and although these doors were wrapped better, it now looked like they wrapped the doors too soon after painting, so the wrapping affected the paint and left a weird texture on many of the cabinets. Additionally, there were some nicks and scratches on some of the doors and panels too. Also, a few extra doors were sent erroneously. We went through the same process of emailing, sending pictures, repackaging, weighing, and shipping the doors off. We received the 3rd round of doors on Friday, 06/18/21. These doors were packaged very well, however, one door was still split at the corner seam, one door has scratches, and another door has a rough texture. Additionally, we still have not received the corbels or the missing cabinet door. We have emailed, sent pictures, and now will need to repackage, weigh, and ship again. Overall, the cabinets seem to be decent, however, we did have an issue with one of the drawers not working correctly. The only reason we are not livid about these problems is because our renovation project has been severely delayed for other reasons, so we just had these cabinets sitting around in our house as we weren't ready to install them yet. However, our renovation is scheduled to resume in a couple of weeks and we need all of the pieces of our cabinets in order to complete the renovation. Prayerfully, these cabinets will hold up during the installation and for many years to come. This process has taken almost 7 months and we still haven't received everything. We know that the winter storm that affected TN had some impact on all of this, however, 7 months is excessive and egregious! We will NEVER order cabinets online again because the headache is just not worth it. I shudder to think about what this experience would have been like if we had not had renovation delays. We would have been without a kitchen. Update: The owner replied and despite my detailed review and pictures of the workmanship, the owner is blaming the dealer. The owner indicated that they are just responsible for the manufacturing and packaging of the cabinets, which have been the primary problem with these cabinets."

"The cabinets produced by the Timberland Cabinetry Company are amazing. You're getting a handmade quality cabinet made of solid plywood that fits together instead of having screws and cams bearing the weight. There is no particle board in these cabinets! If you're having trouble with the front office or the sales and installation team, it may be worth having a designer or contractor to set expectations and handle your design work. From the perspective of a dealer in Kansas City with my own installation team, I'm ordering and receiving a high quality cabinet consistently. Timeline is usually about 4 weeks which I consider to be very normal for this kind of product. I have another order arriving this week."

"Timberland did a wonderful job with our cabinets. They look just beautiful! Kevin was great at communication and got back with me when I texted/called him. I will say it was a process. Took 7 weeks to build our cabinets and then for install, they were there to install and then had to come back a couple of times to finish up the handles and then the trim. Just some time management skills needed and this company would be superb!"