Michael Kors,

312 Los Cerritos Center, Cerritos, CA 90703

"Horrible customer service Wanted to return bad sale shoes. Night supervisor so rude accused me of wearing shoes..never been worn and asked me to leave the store. Rude as hell"

"Dude made me feel like less than, as soon as i said i wanted to return or exchange. I wasn't aware of return policy of 30 days, I was out of it; but the way he treated was extremely rude. Maybe becaused I wasn't dressed to the the 9s walking in to the mall, I don't know. The young lady that I was speaking with was actually very nice until he interjected. He insisted the bag had been used, it had not. He has completely convinced not to purchase from MK again."

"I purchased an MK product online twice, once from MK and once from a department store (for the simple reason that there was a better price during the return window). I returned the department store item to MK. It was exactly the same item with all the tags needed but there was an additional barcode that could be easily removed. He had an attitude and refused to accept it. Other reviews also suggest that the manager is very rude."

"If I was able to I would give zero stars to this store Assistant Manager Jerry was very condescending making a simple situation into a big ordeal. My friend had a family discount that was given to her and it was specified that it was current even if it said 2021. This had even been honored by another store but according to Jerry not so. Until this point fine, but Jerry decided that calling the store that honored the card and shaming them for doing so was ok. Saying things like “how do I even know she is still an employee”. Making insinuations that the customer was trying to use a discount that was not legitimate. Michael Kors please retrain your assistant manager to be more empathetic and not act as if he is above everyone else. A simple no I can’t honor this would’ve been enough. He even confiscated the card like he had the right to take it, he doesn’t. That violates our rights he basically stole from my friend. Very disappointing experience."