Ferragamo 236 Post Street, San Francisco, CA 94108

"Worse customer service I have experienced at a high end retail. They keep the customers outside without explaining why. The store only had one customer inside. I had called them beforehand to make sure they are open and they confirmed they are. Going there I was told by the staff at the door to wait outside. I assumed it was Covid related. After 10 minutes of waiting asked her what is the reason as I only saw one customer inside and she said it was a decision by manager and she doesn't know what the reason is. Worse than that this was my third attempt to go to the store. On Monday went there and someone inside told me they are remodeling and will be open. On Wednesday went there and there was a post mentioning the store will be open on Thursday. Today I called to make sure they are open and went there and they kept me outside for 10 minutes w/o any explanation. I would give 0 star if I could but seems like that is not an option. They lost a loyal customer solely due to bad customer service."

"Bought a pair of glasses and cologne took extremely long. I left and came back to pick up."

"When we stepped in the store, two sales people with a lovely smile gave us champagne. They are all friendly, patient and not pushy at all. We went to second floor to try on some men shoes. Gia was so nice, and not following us all the time, which made the shopping experience comfortable and relaxing. I tried different shoes and each time I asked, she also brought some other similar style of shoes and let me try on. When we were waiting, a gentleman came to us with some chocolates, different flavors. After a while, more champagne. That’s so attentive. We actually went to some other luxury brand stores the same day and the experience here is the best."

"Stellar service: refurbished recently bought but worn shoes to new condition. Tailored a beautiful black cameo shirt for free with purchase. Love this place for stylish long-lasting beautiful fashion. Love everything g about theirs. Thank you to Michale!!!"

"Why 4 Star? Ferragamo is my favorite shoe brand and have been wearing them for the last 20 years. A young gentleman that works at the men's shoes seem cold and stuck up. There was another man in the store well dressed in a suit which he gave 100% full attention and left after 20 minutes and never bought anything. Possibly because I was just wearing jeans, hoodie and Chuck Taylor's. The Sales clerk never said a word to me nor knowledge my presence. My partner and I was about to leave and finally Marie another sale clerk ask me if I needed help. After an hour or so, I purchased 4 pairs of shoes and two belts are being shipped to me. She even gave us bubbly water and champagne. 5-stars to Marie. I don't see why high-end retail workers should have an attitude - after all they are hired to make a sale."