Mossy Toyota Service & Parts

"Avoid this dealership at all costs...Took in my mint condition 70k truck for warranty. only 3000 were made in this color and style so it's rare. They decided to smash, damage completely ruined this original truck and they didn't even tell me about the damages they caused. Talking about bad customer service. Dale Snow is bar worse person to deal with. Rude as can be. No class. Customer service manager has no clue at all. They didn't even say sorry for what happened and never fixed it to original. They are awful here. GM forget about it he's to busy. They could have made it right but noooo. Dale snow had the call and now I'm going to take them to court. Bunch of idiots. Don't go here at all. Carlsbad is not far and wow the customer service is amazing. Mossy Toyota will never see me there again and I'll never buy there again. Jerks"

"Brian Robitaille was very helpful and informative throughout my ordeal. I had a list of things that needed to be taken care of and he went above and beyond what I expected. I highly recommend him."

"Poor service and no accountability. I spent two and a half hours waiting for an oil change and tire rotation. I had driven 120k miles on my prius and not lost a single hubcap. Less than a day later after they serviced my vehicle I was missing a hubcap. I had only driven about 20 miles and did not hit any potholes. They refused to accept any responsibility for the poor service and continued to dodge my phone calls and say they would call me back. I thought toyota cared about their cars, but judging by the service I received, they don't."

"I wouldn’t get my car serviced here again. I paid almost $1500 for the 100k mile maintenance service and change my pads and rotors and sway bar links. They also recommended some services that cost so much that I could definitely get somewhere else for a fraction of the price. They charge so much on labor and parts. After picking up my car, my tire pressure sign kept turning on and off and checked my tire pressure which were all fine. I had it checked out at a different tire shop the next day and had it fixed for less than $60. It’s really frustrating and I felt completely ripped off."

"Hands down the worst service out there. I had multiple bad experiences at this service center. I took my truck in for a recall and they stole the blocks that were on my truck saying they couldn’t reinstall them because it’s aftermarket but did not return them to me. I gave them the benefit of the doubt maybe it was an honest mistake and they were misplaced. I later took my truck in for some engine work and they told me I need a new engine for $10k! I said no because that is ridiculous and another shop will do they repairs for less than half the price.They charged me $570 for an inspection that takes less than an hour at another shop. I would never give them my business again. Total scam artists. There are many solid shops that know Toyotas in and out. It’s no wonder dealer services are getting bad reputations everywhere. Take your car somewhere else!"