Bob Smith BMW 24500 Calabasas Road, Calabasas, CA 91302

"Stefano Balbusso at Bob Smith BMW has, on two occasions, provided me with simply the finest customer service experiences I have ever had, whether buying/leasing a car or anything else. I first bought a BMW X5 from him 2-3 years ago, and then sold it to Bob Smith BMW and leased a new car from Stefano a week ago. When you meet Stefano, you're immediately impressed with his intellect and energy, and his genuine interest in giving you the best possible customer experience. He cheerfully took the time to meet with me, and communicate with me by email and text, several times, to ensure that the choice of vehicle, options and purchase agreement were perfectly tailored to my needs. He was honest and transparent at every step, and I never felt pressured. And, after I purchased the first car, and later leased the second, he has always made himself available and has in fact encouraged me to stay in touch so he could handle any little follow-up need. It's hard to fathom that a car dealership experience could be that extraordinary."

"The easiest car purchase I’ve ever made! Levon was so nice and informative. He helped me purchase the car of our dreams and we were in and out of the dealership within an hour and a half. Harrison helped us set up our BMW app and helped us learn about all the cool new features. It’s safe to say that I will definitely be back for my next BMW here. Thank you Levon and Harrison for all your help!"

"I had a particular BMW model in mind and communicated this to the salesperson (“Antonio”) without discussing any budget or how much I might be willing to spend. After a test drive in a car initially seeming too extravagant, he suggested trying a slightly different model. During the second test drive, he adeptly highlighted the contrasts between the two models, patiently addressing my repeated questions and reassuring me with a "no pressure" attitude. He even provided his cell number for further inquiries. It was a flawless experience, allowing me to test drive multiple cars and gain comprehensive answers to my queries. Despite it being his day off, I couldn't wait until Monday to finalize my decision. I contacted the dealership on Sunday and, despite it being his day off, Antonio guided me on ensuring the car's availability until Monday. By Wednesday evening, I was driving the car home. Antonio displayed exceptional kindness and attentiveness throughout our interaction. He patiently listened to all my questions, providing clear and concise answers without any pressure. His dedication went beyond expectations as he made sure to address all my concerns thoroughly. I'm absolutely thrilled with my choice of car, and I couldn't be happier with the seamless experience provided by Antonio and the team at Bob Smith BMW. There was no typical pressure or pushiness from the salesperson, making the entire process enjoyable and stress-free. Thank you, Antonio, and a big shout out to Bob Smith BMW!"

"I had such an amazing experience at Bob Smith BMW! I was welcomed with open arms and kindness. The whole team were so knowledgeable and accommodating to me. I got exactly the car I wanted no fuss no stress. Ask for Hovik he is the best. He stayed late for me and gave me the best deal on the car of my dreams. Harrison was so knowledgeable about the car and spent so much time with me helping me get to know the car and all the features. Can’t say enough about this amazing team!"

"My experience with Nick and Harrison was head and shoulders above any other previous car dealership experience I’ve ever had. They completely erased a very long lasting and negative stigma I’ve had surrounding all of my many previous new car purchases. They are a testament to the fact that honest and fair car sales associates still exist in the auto industry and I had already given up hope years ago! They were honest, punctual, clear and kept their word every step of the way which is the only thing moving me forward toward the purchase. Seasoned professionals!"