Western General Insurance Company

"It has been over three weeks since one of my vehicles was hit. We filed a police report for the hit and run. I’ve contacted the company myself, multiple times to get the same response of “someone will call you back.” No one has called. I’ve sent emails. No response. Today I was told that my claim was dropped for “lack of interest” by customer support. When was I going to be informed? Was I ever going to be contacted by anyone? “Great Customer service is our standard, Not the exception.” Their website contact us page says. In no way is that accurate."

"I want to give this insurance company no stars or -100! We got hit by uninsured driver and we have full coverage. We got denied our claim because they said we did not pay when we did. I read most of the reviews on here and it seems like they do everyone dirty and the same tactics. They denied us our claim then send us a check a month later stating that they over charged us when we first signed up. I don’t know how this company is still in business or how the government let this happen? We are good people that just want justice. Customer service is horrible and unprofessional! They hang up on you. They keep transferring you and just giving you the run around. I hope we find the right attorney ASAP to sue them because what they do to their customers are unlawful and wrong. Don’t ever get this insurance!!!"

"The worst insurance I have ever purchased. They turned down my auto claim. Someone hit me and I provided the other party info but western general did not bother to contact this person on my behalf. So I ended up having to use my coverage. They reviewed my claim and claimed that my vehicles are for business use. I told them each week that I called that my vehicles are not for business use. I spent 3months waiting for the result of my claim and my coverage. While waiting for a response and it got my wonder "if I should get new insurance in case they cancel my policy and what if I get into another car accident. They wouldn't tell me if I am still cover or not. It took them 3 months later from the reported date to respond and canceled my policy. They sent me a letter that I will refund me the $ but it's been weeks already and nothing was refunded. The customer service rep. was rude. The claim adjustor was also not helpful. They all avoiding the responsibility. DO NOT GET THIS INSURANCE."

"My husband was hit by one of western generals insured. She had insurance we thought no big deal the insurance company will be contacting us. We waited no call... So we contacted them right away they gave us a claim number so we thought great the insured already made a claim things are on there way. WAS I WRONG!! The insurance company gave us an adjusters name and automatically transferred us to voicemail. We called back and got a rude and unprofessional agent. i tried explaining that we needed to speak to someone He said oh that's fantastic (sarcastically) .... and transferred me to voicemail. I have never dealt with an insurance company so unprofessional and so uncaring or willing to do at least there job. I have left numerous messages and have yet to receive one call. While our car is just sitting in the shop accumulating cost that has come out of our pocket already. All we want is someone willing to do there job. Not one call returned, our adjuster forget about it shes not a live person its just a voicemail. Customer service is disgusting. I cant believe insurance companies can get away with this. Something needs to be done. My next step is calling Better Business Bureau. Someone from this insurance needs to take the initiative to get things moving in our case. I don't know that this will ever happen. Sad.... I had to given them one star other wise i would give them no stars"