Avis Car Rental 389 East Thousand Oaks Boulevard, Thousand Oaks, CA 91360

"This location and customer service deserve 0 stars. As others have said Jonathon is aggressive, rude, hangs up the phone( 5 times, from 5 different #’s) and threatens to tow cars after he tells you where to park them after hours. ( perhaps a little kickback w/the towing company?) He threatened that we would see a HUGE charge on our CC after returning the car , for what, my friend. We took a video of that car inside and out when we rented and returned- actually it was cleaner when it was returned. Unfortunately no one in our family read the reviews regarding Avis’s unprofessional office behavior prior to picking up our rental. Do better Avis, customer service is the most important part of repeat business and recommendations.Jonathon is not the face, personality, or any quality of that. You can tell he hates his job!"

"Horrible experience with new license validation in California. If you have to go to a counter, they scan your license. Only feedback is a red or green light. If a red light they WILL NOT RENT to you, and they have no information on why the light is red. No secondary process if you get a red light. Can't believe there is no feedback on why the failure so you know what to fix or a secondary process if their primary fails. In my case, I wiped off my license on my shirt and asked them to scan again. It passed, so obviously the equipment had trouble reading a valid license and flagged it as bad."

"Jonathon at the thousand oaks avis location was extremely rude, aggressive and unprofessional. Even threatened me by saying he would get my job involved and calling the cops to repo the vehicle if I didn't return my rental immediately. "You are not on a contract with us and if you were here in the store I'd take the keys from you right now!". I picked up the vehicle last month and I am on a contract renting the car with avis for three months. Already paid in full for the first month by my company. As of today they charged my credit card for THREE TIMES! This maxed out my card with total charges of about $4k. I mentioned this to him and that I have the statements from my card to prove it and refused to assist me treating me as some sort of liar. Ended up calling the 866 avis number and they were able to fix all of this and they stated there was a clerical issue made in billing on the stores end. I frequently travel for work and rent cars regularly and this has been by far the worst customer service experience ever. Who threatens their customers and behaves this disrespectfully? Never conduct business at this avis location again!"

"We were in a real bind, another Avis rented us a car with bad tires and we had to swap out our car in the middle of our road trip. This location made it so seamless and they were so helpful in getting us back on the road with such short notice!"

"This location was friendly and the staff was very quick to receive my car which I got from LAX. I would use this location again. The car itself was another thing, I got a silver Corolla with just one key and tagged with a budget keychain. It was a fun car but the lack of a remote made it difficult to use."