Honda Service

"Honda of El Cajon gives the best car service ever in my experience. Service advisor Moose Parwani was so attentive and never in a hurry to go to the next customer. He communicated thoroughly , explaining all the services my car needed now and those to keep an eye on for future service. Moose was so friendly and I actually enjoyed talking with him. Today on my drive home, I felt confident that my car was in good hands. Kudos to Moose!"

"Update: Honda really trys to make sure that customers are satisfied. They reached out to me to see what they could do. Made it a lot better. I will continue to come here for my service needs Old: $260.00 dollars to replace a gas cap. Make sure you know what your car needs before you come here. They do good work and are nice but there is a disconnect with how they operate. They must be too large i dont get soild info from here. It's time to find a local mechanic I'm sure it'll cost less anyway."

"Sarah is amazing. She went above and beyond for a complicated ordeal my wife and I were stuck in. She helped us get our car diagnosed and fixed within the day. She also helped us resolve an issue with an Arizona dealer-caused issue. Kept us informed and in the loop the whole time. 10/10"

"A year ago, my 2016 Honda Civic’s A/C stopped blowing cold. I took it to get a diagnostic in. Greg told me I needed to get work done on the car to where the total costs went over 1k. When I told him I didn’t want any work done over the phone after the diagnostic, I felt pressured by him to get my car worked on. One year later, I went in to ask for that quote again. They told me to bring the car back in and get a new diagnostic and new eyes looking over it. I would need to pay for it unless the diagnostic showed my Condenser was the issue, in that case it would fall under an extended warranty issued for it. MICHAEL was extremely helpful, answered all my questions, stayed in contact with me and spoke to me about the issues with my car. I did not feel forced whatsoever and that’s what I appreciate. Either way, I ended getting an additional service done but I didn’t mind it. The cost ended up being less than half of what they were charging me before. THANK YOU MICHAEL!!!"

"Customer service here, at the base level, is very poor. I frequent this center and have been left waiting without guidance. Brought my car in multiple times for the same issue that they claimed not to find. I took a ride with a tech and was able to point out the issue immediately. It took 4 visits and many hours, not to mention lyft rides, to find point out the issue myself. Nothing was offered to me to compensate for my time, miles added to my car, and gas used for these 20mile test drives. Working with Moose, I waited an hour until I asked for an update to then be told I could have left since the service would take long. I made a complaint to him and it became a staring contest, no apology or explanation. Worked with Greg, wanted to push a service on my car that was $100s of dollars. After he found out I had 3rd party warranty, the service became optional. Worked with Jose Oritz once and he was actually helpful and worked with me even when things didn't go to plan. Sales calls come from the same number as service calls that are misleading, and unnecessary when you're dealing with service issues."