Firestone Complete Auto Care 435 North 2nd Street, El Cajon, CA 92021

"I feel I was ripped off. I have been going to the la mesa location and paid under $40 for an oil change and rotation. El cajon charged me $92, saying they don't carry the brand of oil previously used. I should have just left."

"I called today 1/28/2024 at 445pm asking if I would need an appointment to possibly repair a flat tire. It's Sunday and they close at 600pm. Let's be honest here it is way too easy for a business especially in the auto repair business to say we are busy can you call tomorrow? That was not the case here. I spoke to Mark the service manager. He said if you can bring the car in on or before 530pm we'll take care of you. Mind you I still needed to wait for a tow to get me there so time is ticking. Luckily today was my lucky day. AAA got to me in less than 20 minutes ( another fine surprise) and towed my car to the shop before 530pm. Let me tell you I've never experienced such great service from anyone in my adult years. No exaggeration. Mark was so honest and said let's look at it and I hope to repair it. Unfortunately, my flat was caused by a drill bit at least 4 inches long. Imagine that Mark even apologized for not being able to repair it as the hole was way too big. Spending money on a new tire on Sunday is not the ideal end to my weekend but somehow that does not matter since I received such great customer service. This is what it is when a person cares about what they do and their customers. Thank you Mark and Firestone for an outstanding experience."

"The whole team at El Cajon are amazing. Their customer service is spectacular. They are super kind and I feel that they really have my best interest at heart. Ever since I got my first service with them back in 2022, I only go FireStone in El Cajon. This location needs to be regarded for their excellent service. I don't care where I live in SD, I'll only go to this location."

"We were driving back to Arizona and got a nail in the tire as we were 30 minutes out of Lakeside. It was a Sunday afternoon and we were worried there wouldn't be any tire places open. Fortunately this Firestone was one of the only places open in El Cajon and we were able to get back there before they closed. Mark went above and beyond to make sure he was able to patch our tire and get us safely back to AZ. He was able to squeeze us in to the end of the day and kept his staff late to. We could not be more appreciative of Mark, his transparency and the level of service he provided us. If it wasn't for Mark's help, we would have needed to stay in California for another day. We could not be more satisfied with the assistance provided."

"Mixed feelings about the location. Great location and the staff is always nice and helpful regardless of your car knowledge they don't make you feel dumb for being dumb about your car. They find you affordable deals and really help you out on maintaining your car. The bad part is critical understaffed for multiple years now. They are always behind schedule due to short staffed. Seems like a corporate issue needing to offer more pay or something because an appointment cn often get pushed back a whole day due to only 1 guy availible and it's been that way off and on for about 3 years. The lobby waiting area is also just 2 chairs. No TV, fan, water, coffee not even a magazine and the bathroom has been out-of order for about a year. Sure you can walk to nearby shops but with the high homeless literally outside the shop you kind don't want to leave for the sometimes several hours while you wait. Corporate should also budget for a better front office and waiting area to improve the customer experiences."