Service King Collision El Cajon (Now Crash Champions)

"So happy with the whole process. First off, Renee (receptionist) was AMAZING!! She was so friendly and made the process easy to follow. Kept me up to date with the entire process. My car looked so good after the repairs were complete! 100% recommend this place!"

"Dropping my car off I was so nervous but this place was so great. Renee explained every step of the way. She was so kind and just amazing. I had to give her a hug i was so happy. And the lifetime guarantee was the cherry on top!"

"Edit: this issue still has not been resolved yet, and I have filed an office complaint to the department of consumer affairs California. NO ONE from service King has ever contacted me besides leaving me this email. I have sent the email two weeks ago, and I have not yet received any responses yet. EVERYONE please be aware of this location. I have always had a great impression of Service King until recent experiences. My Benz SUV was rear-ended about two months ago. Although Service King - El Cajon is far from where I live in San Diego, I still trusted them because they are one of the few locations where I can work with my car and the insurance company. Most importantly, I had a great experience with Service King when I lived in Los Angeles. Hence, I visited and dropped off my car, and Renee assisted me. After a few days, I was told the car was ready to pick up since they had finished the work. They did a good job fixing the exterior damage. Renee asked me to leave a good review since she would get a bonus. I left her a good review from their internal site to do her a favor. However, I quickly found out my AC unit did not blow cold air with the engine light promptly turned on (on the second time since I drove upon picking up the car). I immediately contacted Renee at Service King and addressed my concern over the phone. I clearly remembered she said that they could not work on the mechanical problem and I should seek help from Mercedes. In addition, Renee advised me that if Mercedes can determine that this malfunction is related to the incident, Service King will further contact the insurance company and get this problem fixed. After a few weeks of waiting on my service appointment with Mercedes, I finally got my car inspected by them because I had been advised my car's mechanical issue should be done through Mercedes. To a huge surprise, I received an email from Benz with photos and videos that showed a physical damage hole on the heat exchanger, which caused a coolant leak. I asked the representative to consult with their professional technicians to see if this damage could relate to the rear-ending incident. Their answer is YES and ABSOLUTELY. However, Renee's attitude toward Service King - El Cajon shocked me when I called and emailed her what Benz told me. She started to bounce issues around. She said it would need to send to the insurance company for approval, and there's nothing they can do. What do you mean that there's nothing you guys can do? There are a few things I need complete clarification. 1st, I contacted you guys at once when I first found the issue, and you did not ask me to bring back my car for inspection, which caused a delay in locating the problem that was not exterior. Second, from a customer's perspective, after days of frustration without a working car, you could have at least shown some empathy and a positive attitude that you guys are willing to do your best to work with me to get this issue resolved. Instead, Renee decided to bounce problems and not take the initiatives to follow up. As a consumer who had a great experience in the past, I am very disappointed. 3rd, if you guys are really working on the positive feedback to get employees bonus, show us that you actually care and really are willing to work with us throughout the process. 4th, Renee advised me, "I don't work on the case anymore, and my manager will call you," then, CALL me, and let's get this resolved. 5th, Renee mentioned that they would fix my car to its condition prior to the accident. Well, Service King did not restore my car because this physical coolant leakage was not there before the accident, and Service King did not locate the problem, which caused a considerable delay. Ultimately, as a customer who really loved Service King for years, I have to say that I am very disappointed, and I sincerely wish they could take customer service seriously to protect their Brand."

"Poor quality repairs. Missing plastic clips, frame repair rusting after a year. That's after the initial repair and I had to take it back for rework as well. They miss the mark for quality. The repair Looked ok on the outside, just don't look under the hood if you get your car back from here if you want to be happy."