Auto Body Excellence 13909 Poway Road, Poway, CA 92064

"Avoid at all costs. Our car was hit by another car late last year, and our insurance recommended Autobody Excellence. The car has had problems ever since. They cracked our windshield when reinstalling it. They did a messy paint job. The suspension is messed up. They ordered incorrect parts for our side mirror and instead of ordering the correct parts, they just broke pieces off and glued it to the mirror. Our passenger door came back very obviously hollow inside (the one problem they fixed). Thankfully a different shop is now going back and fixing these issues."

"My expierence with Jeff Borja, lacks communication and people skills, no follow up, no follow through. A company is only as good as its people. No matter how big or small a job. Auto Body Excellence has broken their trust with me and won't be getting my business afterall. Good ridance!"

"I have had work done there twice and referred someone as well. Jeff has been honest, fair and goes above and beyond to make sure things get done right. Jeff and the team at Auto Body Excellence have my back when my car takes a whack. Yes, I'm a real client that has had a great experience."

"I had a wonderful experience with auto body excellence. My car was vandalized while parked by my work overnight and I was devastated since it’s brand new. This shop was recommended by my insurance USAA, and it was conveniently right down the road from my house way out in Ramona. Jeff helped me out, and he was so validating with the damage to my car and assured me right away that they would make it look brand new. They contacted Enterprise and had someone there waiting to pick me up when I dropped off my car. They said it would take about 6-10 days and it really only took about 6 which was super quick. Even when I had an issue with the plug to the control module getting left out, I brought it right back and they popped it back into place right away. I know people have bad experiences, my husbands car was just stuck at another shop in Santee for almost a month, so it was such a relief to take my car to a shop that knew what they were doing in terms of vehicle repair and customer service. Thank you for keeping your promise and restoring my car to its original glory!"

"When I first showed the car to get an estimate, I was told “it’s a brand new car so we would definitely need to put a brand new door, and it shouldn’t take longer than 7 days.” I said okay that’s sounds great. A couple of weeks later they email me “all parts are here, you can drop off your car.” So I go to drop off my car and I ask you guys are going to tint the window too correct? Because all of my windows are tinted. He said “no we not touching the window,” and I asked how long will it take to be done? He said “no longer than 7 days.” So 7days pass they say it’s not ready we need another week. Now its been 14 days they say another 4 days… I call them to see what’s going on because THEY DONT LET YOU KNOW. They said “we tried fixing your door but it’s not fixable so we trying add a new door” but wasn’t that what they we’re supposed to do in the first place? And then he said but it should be ready by friday. I call again on friday if it’s ready, now he says “ due to issue with paint booth (the roofers contaminated the filtration system) and has caused issues with the paint on several cars. We are currently redoing the paint and will have out of the booth late today and will be to reassemble on Monday.” So just imagine my frustration. First they say brand new door and say less than 7 days but then ends up being fixing the door and ends up being 18 days! And the day I picked up the car… It’s not even fixed properly. You guys took almost $4k and not to even have fixed the car properly. This is the worst experience I’ve ever had. The workers are nice and all but they do not do what they promised. I attached one of the mistakes drivers door vs the passenger door that was “the brand new door” they attached."