Polycare Automotive Inc.

"Polycare Automotive performed work on my Toyota Sequoia and I had an absolutely horrific experience. I brought my vehicle in to have the engine serviced as the light came on. Brian and his team of techs diagnosed the issue as a timing issue and informed me the fix was to replace the timing system would total $4,492.41. I approved the work and a week and half later the vehicle was ready to pick up. 3 days and less than 125 miles later the engine made an awful noise, so I stopped driving it and had it towed to his shop. It took him and his team another week+ to diagnose the issue and recommend a fix. I was told I now had a rod knock that required a total engine replacement totaling over $12k. Previously he never mentioned that there could be other potential issues with the engine while completing the initial estimate or while picking the vehicle up after service. He stated this was a new issue unrelated to the work he performed and offered no discount for the new work to be performed. I had my vehicle towed from his shop, as I do not trust that any additional work would be done correctly. I am now in the process of seeking a resolution through San Diego small claims court as Brian and his wife have stopped returning my calls after previously stating they wanted to have a dialogue open to resolve the issue. Please use extreme caution before giving Polycare Automotive your money/business. The work was slow and not done to my satisfaction."

"This place charges ridiculous prices and will take advantage of you if you’re not careful. I dropped off my car to get the breaks checked and was called the next day and quoted for about $650 to replace what I thought was all 4 breaks. Apparently I misunderstood the girl on the phone and I only needed the front two breaks and rotors replaced. I would have never agreed to pay $650 for only two breaks and rotors. That’s an absurd amount to pay. Save your money and go anywhere else other than here. Continued: Thought I should add on to this because of the response from the owner. As the owner stated, the Service Writer clearly explained that my breaks were metal to metal and needed to be replaced. This is true that she stated my breaks were metal to metal however she NEVER stated that it was just my front breaks and that my rear breaks were completely fine. I agreed to the pricing and authorized the work because your Service Writer gave me the impression that all 4 breaks and rotors needed to be replaced. If you guys really think that $650 for two breaks and rotors is a fair price in todays economy it is clear that your company has been deceiving people for a very long time."

"How can a routine oil check turn into a nightmare? I took my Audi Q5 in for an oil change and a general inspection. The car had no issues, but I wanted to have it checked and ready before our holidays. I had planned a long trip with my family around California, Arizona, and Nevada. The personnel were very courteous. Soon after leaving the place, I received an SMS stating that my car was ready, along with an inspection report. The inspection report contained a mix of accurate information (e.g., the underbelly cover was hanging) and some points that didn't make sense. For instance, they claimed that both the front and rear tires had 7mm of tread, which was impossible since the front tires were brand new, and the rear tires were nearly worn out. The same discrepancy applied to the brakes; they stated that both the front and rear had 7-8mm of brake pad thickness when, in reality, the rear brake pads were new (less than 2000 miles), and the front ones were very old. However, none of these discrepancies were the main issue. I returned to the garage just before they closed at 5 pm and picked up the car. I got a "Please drain off oil" message on my display that I couldn't remove. And more importantly, as I merged onto the 805 freeway, I suddenly heard a loud noise. I had to pull over and quickly realized that the underbelly cover was scraping against the road. The underbelly cover had been hanging down slightly (about 2-3 inches) for almost two years. They even noted this in their inspection report. However, right after leaving their garage, it was lying on the road. I couldn't believe it was a coincidence. It seemed like they had unscrewed it and then attempted to reattach it, damaging it in the process. Since it was a Friday and I needed to use the car, I decided to remove the cover myself so I could continue driving without it. I informed them of what had happened, and they instructed me to return on Monday for repairs. So, I placed the cover in my trunk, returned to the garage, and explained the situation once more. I patiently waited for 30 minutes in their office while they repaired it. Finally, they informed me that it was fixed, though they mentioned it was a temporary solution and that I should consider a more permanent repair in the long term. To my surprise, the following day, as I was about to leave for my holiday trip, I opened the trunk, and the cover was still there! I had no idea what they had actually done to the car or what they were inspecting, but they had not fixed anything. At the end, they made me request permission to leave work early and return to the garage twice, wasting more of my time and not solving the issue. And the troubles didn't end there. Just two days later, I received a message on my display indicating that the alternator was not working. I had never experienced a mechanical issue before, so what a coincidence! While the staff were kind and polite, all I can say is that I received terrible service that created unnecessary problems and ruined my holiday"

"Brian and his team helped me with a big AC problem that my first-generation GMC Canyon has had for a long time. Clogged lines and a broken compressor. They provided me with detailed explanation for the steps they took and what steps would be required to resolve whatever lingering issues there are. The team provided a detailed vehicle inspection digital report which ranked the status of equipment/parts and recommendations based on urgency. Another cool aspect of this company was the overnight vehicle drop off option where you can leave your keys in the mail drop box and security patrols the lot overnight. They provide updates via phone/text. My bill was about $1300 in the end, but big problems require a lot of hard work which was provided with kindness. I felt reassured that Brian is a man of God which was bonus points for me. Oh yea the AC seems to be working like new."

"Best customer service! From start to finish, the customer service was exceptional. Bianca (service advisor) was willing to answer any of my questions. Regarding the actual car service, my car felt as if it were brand new, leaving my appointment. I had a regular maintenance service done initially and had to return for a follow-up to replace two minor parts. I will highly recommend Polycare Automotive."