AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad Service Center 5555 Car Country Drive, Carlsbad, CA 92008

"The service at this dealership has deteriorated to a point that a 1 start is too high. I have never had a more horrible experience at any other dealerships that this one. The service department is in complete chaos. They do not communicate well and do not answer the phone. My one day recall repair has taken 4 days and counting and no one knows when it will be fixed. I was not offered a rental and cannot reach the service department. I will never bring my car back to this jeep dealership for repairs."

"The people are wonderful but honestly I don’t feel like the servicemen really fully understand the new technology that’s used in cars these days. For example my car was in twice regarding the auto start stop feature. Supposedly it was fixed the first time. That took three days the second time it was in Seven days. And after conversations with service department managers I’m just getting the feeling that they perhaps haven’t been trained up on the technology."

"Facilities are "bare-bones". Difficult to find location and contact information for the Ram Truck Center that services all the trucks for the dealership. Sometimes appointments are difficult to get in a timely manner. However, it's well worth it! This is my go-to dealership for service of my Ram truck. It's all they do, and they do it very well. I cant say the same for the other dealerships I have visited."

"If you value your time and your money I highly recommend supporting a local mechanic and not their service department. I dropped off my vehicle for a simple diagnostic on a Saturday, they said they have no mechanics in on Saturday so it wouldn’t be looked at until Monday but I’d receive a full report by Wednesday,No problem. It wasn’t until Monday of the following week that I got an update and results on my diagnostic. Additionally the quoted price for the work that needed to be done sits at about 1100 dollars more than any local shop. Needless to say I decided to pick up my vehicle. I was told it wouldn’t be ready for pickup until the following day because it was still torn apart for inspection. It must have sat that way overnight then got put back together prior to my arrival the following day. The pick up process was quite unfortunate as well, I waited for my advisor to get to his office for about 15-20 minutes, he followed up with some work for another customer who was waiting ahead of me, no issues there, I made my payment for the hour of work they did and I was told my car would be right out. I sat for about another 25-30 minutes while they try to find my car. Finally they discovered it was at a secondary lot and need to be driven over. About an hour process just to pick up a car, something that shouldn’t take more than 20 minutes. Unfortunately it doesn’t end there, as I was making my way home with my car, there was a violent shaking in the hood, I pulled over to discover they hadn’t fully latched down my hood prior to handing off the vehicle. Overall an extremely disappointing experience"