BMW of Carlsbad Service Center

"Johnny Roman was a wonderful service advisor. He went out of his way to ensure that my experience was positive. Additionally, he was able to provide me with a bulletin from BMW USA that I was able to share with the dealer I purchased the vehicle from to support a request for them to update my vehicle or provide a purchase credit due to the lack of technology functionality. I very much appreciate his assistance. Thank you."

"Excellent service from start to finish. The new facility is amazing, & impeccably clean. Our service advisor, Kristopher was great, professional, friendly and answered all my queries with a smile. Everyone was helpful & welcoming. It’s a busy place but they get it done. They really take good care of you & your vehicle."

"I recently bought a used car at BMW Carlsbad and had a very positive experience. The staff treated me fairly throughout the entire process, and there were no unnecessary complications or drama. They even provided me with a loaner car for a couple of days while they addressed an issue with the car I purchased. Overall, I was impressed with the level of service and attention to customer satisfaction. It's no wonder this dealership has almost a 5-star rating; they truly prioritize taking care of their customers."

"All good. My car was taken care of immediately. The service provider Brian, was friendly, explained everything clearly and made sure my service was finished quickly. The waiting area is lovely, coffee delicious and I especially enjoyed being able to watch my car being serviced. The text showing me what was done was an added touch. I’m definitely returning for future service."

"Went in for brake service on my 2017 i3. Formerly a Vista client, the new Carlsbad location is huge and very accommodating. Was greeted quickly, a SA assigned. SA was informative. Suggested my brake job might require new rotors, was later notified new rotors were not necessary - that's impressive, as usually we assume services will be added on! Dealer service is probably always pricier than independent shops, but for convenience and comfort, this was an excellent experience."