Empire Nissan Service Department 1377 Kettering Drive, Ontario, CA 91761

"What's happened to the service here?? We dropped off our car on July 29th. We still don't have our car back, today August 9th. The new part was defective so we are stuck paying insurance for a rental car we shouldn't need if the part was good. . There is no communication from Nissan service. WE are the ones calling the dealership for status updates. We've been told several times it'll be ready "today". Today comes and goes and AGAIN we are calling for another update. Meanwhile we are paying insurance on a rental car we wouldn't need to pay IF their part wasn't defective!! We asked for the service manager to call us. 48+ hours later still no call from the service manager. Our car has been at Empire Nissan TWELVE DAYS with No communication from the dealer unless we are calling and refuses to pay for the 12 days of insurance on a rental car that we should not have had to needed to rent more than one to two days. Terrible service!"

"Transmission fluid in the radiator overflow tank. Was wondering why the transmission fluid was leaking. They put the car back together incorrectly and now we have a broken Nissan. Car was fine prior to the dealer servicing it. Recall work was done yet they stated they never touched the transmission, yet the transmission fluid is draining out into the radiator which tells me the transmission coolant line was reinstalled incorrectly."

"Brought the car in for service, oil change, brake job, and recall work. Major problem! Thought it was motor oil leaking, they never did an oil change as the old oil filter was still on the car and the oil was very dark. The oil leaking was transmission fluid and has caused a major problem with the transmission. So charged for an oil change that was never done, and ruined the transmission instead by doing a poor job on the recall. Appears they did not reinstall correctly, reused a gasket. Beware of this place for major work you are better off going to Pep Boys at least their technicians know what they are doing. What did I pay for? To have to spend a day to repair what they messed up? Isodore Otero has made this such a bad experience that I can no longer do business with the Romero Group or Oremor Group."

"It's dealership pricing, but the service people always check the coupons for you. They are approachable and professional. It takes a bit longer than a oil change place, but it's a great way to get some reading or music in while you wait."

"I don’t typically take my vehicles to dealers because by the time I’m done, I could have purchased a used vehicle. This time, I had no choice. Mechanics did not want to deal with the complicated code that the system was throwing. Rafael was so pleasant to work with and he got me a diagnosis quickly. He told me all of the costs upfront. He gave me options if I couldn’t afford the original parts. Rafael answered every question I asked. I never felt like he was withholding info from me or trying to sell me extra services the car didn’t need. Deal with Rafael."