Crown Lexus Service Center 1125 Kettering Drive, Ontario, CA 91761

"Chow was my service writer for this visit and was a pleasant experience interacting with him. He addressed all my concerns and verified any questions I had. Very down to earth guy and knowledgeable. Tech working on my car had the car completed within the estimated time. Took pictures of any recommendations which is nice because I was able to see what and why they were recommending during the visit."

"The consultant did not offer good explanation on the things to be done, just listed them to me with the total price. Other consultants would explain and enumerate how much each one would be and even gave me a choice as to which package to do for what price. Did not give me a choice if I wanted those done or not. Also, Such a long wait for the service. Initially I was told it would be 2 hours, which was okay. Got an update 2.5 hours later to tell me another hour for extra things needed to be replaced. Did not hear any updates until more than 2 more hours after that if I didn't approach the consultant, nobody would update me. Just sitting at the lobby for more than 4 hours total now. Asked me to wait another 15 minutes to finish up but did not come back to me until more than 30 minutes later. Told me to pay up and wait for the car outside just to be told that they were barely going to wash it. So waited outside for another 15 minutes. Waited a total of 5 hours, with so little updates in between until I had to ask. Been going here since the first maintenance of my car and this was the worst visit ever."

"Dennis Palacio went above and beyond his customer service role. I have been with Lexus for over five years and no one in his department has been so gracious, so helpful out of his way to fulfill and exceed my needs he truly is an asset. It was such a pleasure, both personal and professional to do business with him I truly was blown away by his dedication concern and attention to detail am truly ungrateful for all he did"

"Definitely the smoothest maintenance check. Our consultant, Dennis, was very patient despite my mother reportedly asking him for estimated time. Would have him help me out again the next time. Quick, efficient, patient and very friendly. The four attributes that defines him as professional."