North Bay Ford 1999 Soquel Avenue, Santa Cruz, CA 95062

"Had our Ford Transit Van rear-ended and needed a pretty good amount of work done. Had a heck of a time finding anyone to work on it, because it is a tall van. Was running out of hope after calling seemingly everyone in the Santa Cruz area. Then I found Dennis at North Bay Ford. After that all was easy peasy! Dennis and his team handled everything, clear communication, worked with insurance, finished all the work in the time he said it would take. Kept us updated along the way. Could not be more pleased! Thanks Dennis for everything. Will def bring van back here for any future work needed."

"Listen - you need to buy a Ford at North Bay Ford. I had the easiest car buying experience in MY LIFE at this dealership. Imad was my sales person - he was SO friendly, kind and helpful when we first landed in the parking lot. Already helping another family with a Maverick, he excused himself to come over to say hello and ask what we were looking for. I immediately told him we weren't buying today - but came over the hill to test drive their 2 door Bronco. I gave him my license, he came back to get my cell number - and my bf and I were off for a test drive while he continued to help his other customer. Every step of the way he was ensuring we were getting what we needed as we walked the lot. Getting us another key for a used vehicle to test, etc. We left that day with a great feeling about Imad and also the dealership. The next day, after crunching the numbers, I made a decision and texted Imad I would be back in a few hours. When I arrived from over the hill, the 2 door was washed, looking pretty and ready to go!! We talked for a bit, looked over the vehicle again, and I decided it was time to sit down in the Finance office. Well, Kelly - was the most amazing, not hard sell, honest person I've ever dealt with in purchasing a car. Informative, helpful, fun. It was just a great experience (and quick as she could) to get me the BEST deal for my vehicle. I had money to put down, AND she found me a lower rate than my two banks!!! I cannot say enough about my salesperson, IMAD, and KELLY in finance. Imad walked me through how things would go, was knowledgeable with everything on the lot and answered each and every question I had. AMAZING experience. Please - go to this dealership and find out for yourself...."

"I purchased a certified blue used vehicle at North Bay Ford yesterday. I took a test drive with Ky. Ky is friendly and was easy to do business with. I am happy with my newer used vehicle with low miles. It's rare to recieve good customer service these days but I found it at North Bay Ford. The process was easy and I never felt pressured. Thanks again Ky."

"Was in the market for a Ford F150 and saw a nice, low mileage truck listed on their website. Contacted dealership and made arrangements to stop by and take a look. Meet my salesperson "Mo", who I had been speaking with, and took it for a test drive. Everything looked good and we were able to make a deal for the vehicle. Very smooth process was able to return the next day and purchase the vehicle. Got sales paperwork completed, super-fast and I was on my way in a nice clean used vehicle. Thanks for making it a smooth purchase experience."

"Sales and financing teams worked with me to get me the exact car I wanted at the right price. When I had a problem, Service worked fast and fixed it well. Only delay was due to Ford corporate, not the dealer."