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Costco Tire Center
220 Sylvania Avenue, Santa Cruz, California, United States
About the Costco Tire Center
Costco Tire Center is a one-stop shop for all your car repair and tire needs in Santa Cruz, California. Located at 220 Sylvania Avenue, this institution offers top-quality services and products to ensure your vehicle is running smoothly and safely. Whether you need new tires, tire rotations, or other car maintenance services, the expert staff at Costco Tire Center is ready to assist you. With a convenient location and a reputation for excellence, Costco Tire Center is the go-to destination for all your car repair and tire needs in Santa Cruz.
Photos of Costco Tire Center
Warehouse, 220 Sylvania Ave, Santa Cruz, CA 95060, United States
Opening hours of Costco Tire Center
Monday:
09:00 - 20:30
Tuesday:
09:00 - 20:30
Wednesday:
09:00 - 20:30
Thursday:
09:00 - 20:30
Friday:
09:00 - 20:30
Saturday:
09:00 - 19:00
Sunday:
09:00 - 19:00
Reviews of Costco Tire Center
"Ordered tires online and made appointment for installation 2 weeks on advance. Had an 11am appointment and it wasn't completed until 3pm"
"Never good to leave a bad review for a service shop when you work in one too. Just needed a tire change on a flat. Called to make an appointment, I was told they don't make appointments to bring it in. Made us wait 6 hrs because we didn't make appointment.... After 2hrs asked for a ETA, guy got into my face and said you'll wait until we're ready. If you're busy I get it, I'm in the same industry. No reason to act that way."
"Great service! I got my tires here and just had a rotation and balance check. I showed up 10 minutes before my appointment in case there was a line, and they got me right in, and out the door in a little under an hour."
"I bring my car in for a tire rotation online says it will take an hour. I bring it 30 mins before my appt which is at 3:00 and my car doesn’t get put in the shop until 5:00 when I asked for long it would take at 3:00 he said 45 mins to 1 hour. It took my car 2 hours to just get in the shop. Incredibly slow I spent time watching the team work from outside the shop and wow slowest team on the coast without a doubt. I missed 2 other appts I had because of their lack to move at a normal persons pace and keep their attention to the job and not their coworkers. Terrible and completely unprofessional!! March 13 @5:02 still without my car."
"I'm a Costco fanatic (ask anyone in my family), but my experience at the Santa Cruz tire center was horrible. I had a 6:45pm appointment on Tuesday for a flat repair and when I arrive: - I have to wait in line for 10 minutes even though only one person was ahead of me. The guy seemed to be walking in circles, unable to find the tires he was looking for, or hating his job and just wasting time. - When it's finally my turn, he tells me it's going to be 2.5 hours. I ask, "Just for a flat repair and even with an appointment." "Yes," he says without a care in the world. I ask if it will definitely take that long or if there's a chance it could be done sooner. "Definitely," he responds, with the same stoicism. I told him in that case I'll cancel my appointment and I left. I got home that night and made an appointment for four new tires at America's Tire in Campbell. I arrived a minute before my appointment on Friday at 4:59pm and handed over the keys around 5:06pm. In the middle of my run I got a text at 5:24pm that my car was ready. I thought it was a joke. Nope, all done. Amazing, especially after Costco. Costco, I love you, but please get your act together. I'd rather have to wait two weeks to book my appointment and be in and out in less than a hour, than be able to book a couple days out and have to wait three hours."
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