Westside auto repair

"PLEASE READ BEFORE GOING HERE> Terrible service. I got my rotors replaced at this shop and instead of replacing the rotors they just shaved them down. While this is a cheaper option and is sometimes done its only prolongating the process of getting your rotors replaced. They did not explain this to me well at all and the entire experience was very unfriendly. There was just a consistent bad attitude. Fast forward 6 months.. my car's rotors are totally warped again and need replacement. What could have been a 400 brake job turned into a 1200 dollar repair. This was 13,000 miles after the service was done. So they basically charged me for new parts + (120/hr labor fee) and gave me a 6 month warranty or 6,000 miles when you shouldn't need to replace the brakes for 1-2 years or at least 30,000 miles. When I called they were rude and didn't help me at all and told me I was 1 week out of warranty and am obviously driving too much. I talked to multiple auto mechanics in my new community who have all told me consistently that I got ripped off. Please don't go here. There are much sweeter people around Santa Cruz that care about their community and are not trying to rip people off."

"I’ve been here twice, and have experienced excellent customer service and fair pricing. I typically get anxious about taking my car in to get repaired, but I trust this shop! Plus, it feels good to support a local business."

"An engine light came on our car and it stalled going up a hill. We brought it in around 2 PM for an inspection and they were able to order the necessary part (crankshaft position sensor) and fixed it the same day within 2 hours. The crew were incredibly helpful, attentive, and diligent and the prices were reasonable. Would highly recommend visiting if anyone is in the area and needs a fast repair."

"I took my SUV to a different shop at first. Check engine light on and problems starting car after I filled the tank. That other shop pretended to fix the problem, and charged me a bunch for it. I then took it to Westside and got the best treatment from Juan and his crew. They were communicative, respectful, and efficient! My engine has been working perfectly since. I will now always go to Westside Auto for repairs and maintenance and you should to!"

"I took a vehicle (I ended up buying) for an inspection before purchasing to make sure it was going to be reliable. They noticed two oil leaks ( that I had the dealer fix) they seemed to be fixated on oil problem and apparently did not inspect anything else. The vehicle ended up having a bad radiator hose and other coolant leaks that caused me to break down (luckily in town) and be towed to a shop for repairs costing at least $1,500. I say at least since it is still in the shop and won't be done until tomorrow and I don't know if they will find anything else wrong after these repairs are completed. If they would of done a thorough inspection I would not of purchused this vehicle. I will not go back or recomend them to anyone. The vehicle is a BMW so repairs are more expensive than other cars. The vehicle only had 103,000 miles when I bought it now has 105,000. I was expecting a vehicle that would go at least a couple of years before having major problems. That is why I had the inspection done in the first place."