Toyota Sunnyvale Service

"Try to avoid this place if you possibly can. Let me provide some details: Several years ago, my Prius' trunk doesn't close properly due to the malfunction of the hook. I took it to Sunnyvale Toyota to get a quote, which came back to $500+. I think it is too expensive and wanted to try another garage. To my surprise, I was asked to pay 200 dollars just to get back my car. The representative was very rude and I complained to the management to no avail. I took my car to AKW auto and they fixed it right away and didn't charge me a dime."

"Some poor experiences which I think could be fixed: 1) estimates were all over the place 2) service advisor said discounts could be applied, but when it came to bill time, it was a lot more than originally “sold” 3) diagnostic fee was $250 4) they left a part in the car trunk and despite 3 text messages and a phone call, nobody gets back to me to tell me if they forgot to put the part back in or I can discard it. Steven’s Creek Toyota service was much better than this."

"I came here earlier today to replace my battery without appointment, yet every crew I met was nice and polite, I also got texts from Jamie my advisor on updates, and voila, the service was done faster than I thought. And I truly appreciate the summary video they sent over email, that was nice. Overall it was a great experience, so keep up the great job team Toyota Sunnyvale!"

"I had a rude advisor - Adrian. He was condescending to me when I politely declined the 30k service until I researched it further and asked if "I believed in tire rotations then" since I declined the 30k service. I had made an appointment and asked would it really take 2 hours even with an appointment, he was condescending and said they had a lot of customers. In fact, I even waited at the dealership almost 5 hours before my car was ready for pick up. Through out this whole time, I did not receive any updates on when my car would be ready and I had to walk up to his desk to ask for an update. Please note I stayed polite and never yelled or raised my voice. This is not the first time I had a poor experience at this dealership. I reflected on my experience and really did not appreciate how I was treated and will try to take my car elsewhere for service when possible. P.S. I later researched what was required at 30k service, and I definitely did not need the "minimum 30k service package" this dealership priced me at around $1,400. This place is extremely predatory."

"Warning: Predatory dealership for service pricing and extremely bad car servicing. Car tire exploded while driving after less than 24 hours since servicing car here. Do not get your car serviced here under any circumstances! My partner recently had her car serviced here for a 150k mile service checkup. She isn't an expert when it comes to car maintenance and unfortunately the dealership took advantage of the situation. They charged her over $2000 for the package while explaining how this is the cheapest package available. By the time I realized, it was too late. We were willing to let it go as an expensive lesson and assumed that given the price, the service quality would be top tier at least. Less than 24 hours later while driving on the freeway, our tire exploded suddenly. Luckily we made it out of the dangerous situation ok and the technician who helped us replace the spare tire explained how this was due to extremely low tire pressure since it ripped from the sides of the tire. This came as a shock especially since we were sent a video of the "service" that was done and explained how the tires were healthy and set to the right pressure. Unfortunately this video did not actually show the act of inflating the tires or even a pressure sensor to indicate the right pressure. At this point it seems likely they didn't do a lot of the servicing outlined in the agreement and probably did not ensure the health of the tires. They were quick however to insist that the brake needed to be replaced, probably so they could charge us an additional $500. We tried contacting Toyota Sunnyvale repeatedly and were never able to connect with any service rep over the phone. Eventually after 5+ tries, we could only connect with someone via text. They were not responsive and never reached out to us via phone after we said they can reach out anytime to discuss this matter. After sending the photos of the tire damage via text, they said its most likely due to driving over a nail and that their "records" show the tire pressure was set and that there is nothing they can do. The photos of the tire are attached below and I will let the reader make that judgment on whether a nail was the cause of that damage. There is also no nail embedded in the tire and no evidence of tire pressure fading over time given the sudden explosion on the freeway. At this point its pretty clear they did not actually do proper tire maintenance despite saying they did and assuring us that the service was comprehensive and that "no more servicing should be needed for the next 30-40k miles". I have never seen a tire explode less than 24 hours after proper servicing done on a car. This entire situation is really just unacceptable and disappointing. We were hoping for them to be helpful in just getting the tire replaced, but they instead decided to just shift the blame towards us. I hope this serves as a cautionary tale for those considering doing your business with Toyota Sunnyvale. I would recommend going to any other place as I have never seen a dealership display such predatory practices while providing terrible services and unresponsive customer service. Wish I could give this 0 stars if possible."