Wheel Works

"Jacob was very helpful. He’s always displayed a knowledgeable and approachable personality. He’s made the difference every time I’ve been at this location. Overall it’s always been a good experience with small bumps into the location not having parts for the cars and waiting time or coming back for finalization of service next day. Nothing major but small inconveniences that team at this location deals with very professionally and with smile. Will continue coming for sure."

"I had a fantastic experience with Wheel Works! They quickly fixed my tire and provided excellent service. I highly recommend them for any tire-related issues. Long awaiting time though"

"The shop used to be my go-to place for tires (25 years, for all my 4 cars). No longer. The last two visits would indicate that the shop deteriorated both in workmanship and service to the point it should be avoided. First bad experience in December 2023. Job was 4 tires replacement. Got notified in the afternoon that job is behind schedule and agreed to leave car overnight. Next day noticed a loose wheel lug nut due to a striped lug. Was told ordering a replacement lug would require another day. Went to a local parts shop and bought lug and brought over. Still required another day. Next day was informed they failed to replace the lug. (Took car to independent mechanic who replaced while I waited.) Second bad experience in February 2024. Had to leave the car overnight for tires’ replacements (In both cases I had a confirmed appointment and arrived on time before noon). Picked up the car next day and low tire pressure warning sign was on. Drove back to shop. Was told to drive until the light will turn off. Told them I already drove over 10 miles. Technician told me he noticed a bad TPMS a day before, but shop DID NOT TELL ME. Asked to replace the TPMS, but shop did not have them in stock (it’s a tires shop???). Was told they will order one and call me within 2 days. Well, they did not. (After 4 days went to another shop and got a new TPMS). During those visit, since they were multi-days visits, I noticed that front desk service people were never the same. A new person each time so lacking continuity. Shop should be avoided."

"Quick, friendly and professional battery replacement, as well as basic system checks. Good price when compared to other automotive shops in the area. Was able to get an appointment for the very next day - a Sunday no less. I will be a return customer"

"Recent changes to store personnel at this location has greatly improved my satisfaction. The previous Manager was in over her head but the new Manager is much more competent. Great service and they fixed a wheel balancing issue that Discount Tire could not resolve after multiple visits. My faith in WW has been restored!"