Cole European Service Department

"My parents had an oil change at this place and later found out they never did the job. We checked the oil three days after the service and it was still dark and not filled to appropriate levels. Even if there was some residual oil left, the new oil shouldn’t have been as dark as it was. They charged over $300 for an “oil change.” Make sure you check your oil after getting service from this place. They cheat. I will never come back to this place. They take advantage of people they think don’t know any better."

"Not the best service experience - for a $1100 service, don’t even expect them to clean the windshield of the car or vacuum, let alone a courtesy car wash."

"I had the best experience working with David Christiansen. He was really pleasant, patient, knowledgeable, and went above and beyond to order a car. I highly recommend working with him."

"Thank you Cole European! I’ve had a teammate work here in the past and have ordered parts in the past here on his recommendation. Just recently AAA damaged my car and I took it here for service. They caught a code my dad’s shop didn’t have the software to detect and said to bring it back if the check engine light came on. It certainly came back on so I brought it back. I was informed of a PZEV warranty that I had no prior knowledge of. This meant they replaced or repaired my turbo free of charge. I was grateful for the knowledge and integrity of the service manager and techs. My little truck drives like new and I love driving it again. I will certainly be back. This is my second Range Rover and I think I’ll stick around for a while."

"I took my car in for a recall-repair. The check in process was fairly easy. Unfortunately, everything after that was incredibly disappointing and I left not only frustrated, but vexed. I hate to confirm what has been previously said by a previous customer, but Bernard was extremely rude, and unprofessional... All ending with, “There’s nothing we can do for you!” Much as the Walnut Creek location is my neighborhood Range Rover service center, I’d happily drive across the bay for better service. This was completely and totally unacceptable!"