America's Tire

"I had a flat tire. Made an appointment online for 5pm. The shop looked super busy at 5pm, but their customer service reps were still friendly & professional. Staff seemed high energy & hardworking. They repaired my tires in half an hour, & at no charge since we had our new tires installed there recently. I really appreciate the excellent customer service & quality work; & will always return. Thank you America’s Tire staff, for your hard work & great attitude!"

"I had a great experience here. They're obviously very busy but they did a great job unlike the Fremont America's Tire location. Everyone who works on my car says it's unique and can be tough for those who don't know but this shop had no problem. I got a flat and brought my car in over the weekend. There is no after-hours drop box for keys here but I was able to call them when they were open and they were super helpful, great communication, and on time. Shout out to Destiny for going above and beyond! And Shane for good communication in a fast paced environment. They also did a good job balancing and rotating unlike Fremont America's Tire who could not wait to get me out the door after a half azz job recently. Thank you Walnut Creek America's Tire!"

"I had been an America’s Tire customer for well over 10 years, but they have finally lost my business last week. The service has been noticeably declining for the past 3 – 4 years. I kept hoping they were just going through a rough patch (as did many businesses due to the pandemic) and would improve, but the service has just become unacceptable. The store has become far too focused on cranking out as many cars as they can to provide decent service. I took my in car twice for the same issue: the low-pressure light was on. During the second visit, I bought 4 new sensors as recommended and was told this should have been done when I first I brought the car in. But I was told that even with the new sensors they could not get the low-pressure light to go off. And like the first visit, they said the light should go off on its own. I drove to Concord and back 3 separate times and the light was still on. I emailed America’s Tire’s manager but did not get a response. I tried calling but could not get through, so I called my mechanic, who said this is something the dealership would have to diagnose. The dealership ran a diagnostic and found a fault with one of the sensors. They contacted America’s Tire who agreed to look at the car, and America’s Tire confirmed what they had told me, that they could get the low-pressure light to go off. The dealership took the car to America’s Tire on my behalf, and it took America’s Tire all of 5 minutes to reset the low-pressure sensor to turn the light off. When I presented the invoice for the dealership diagnostic to America’s Tire, they reimbursed me, but could not understand why I didn’t just bring the car back for a third time. This included a sob story about a customer who brought their car back FOUR times only for America’s Tire to just put the old sensors back on because they could not fix the problem. When I reminded them that it was their employee who told me they could not fix it, the response was they would “talk to the guys in back”. Additionally, during my last visit to America’s Tire, they put the hand brake on so hard that I could not move it and had to go back into the store to get an employee to release it for me. He agreed that the handle was ridiculously high and should not have been put on that way. I do not recommend this business."

"It's no surprise that this place is always busy given the top-notch service they provide. My Tesla Model X had a double flat tire. I spoke to Michael, the manager, and he provided a reasonable quote and timeline. Later that day, I towed my car in, and it was serviced in the evening, ready for pickup the next morning. Unfortunately, my backup car also had a flat tire with a nail, but they repaired it for free. This was my first time using America’s Tire, and due to their utmost professionalism, courteous customer service, and honesty, they will be my first choice for future needs. I'd also like to extend my thanks to Ryder for making the process very smooth and efficient."

"I called about an hour before closing time the day before Christmas Eve with a nail in my back left tire. They said come right over, and they would take care of it. They lived up to their word. Within an hour of my arrival (and more than 15 minutes after their official closing time) my tire was fixed. Terrific customer service!"