Allbirds 425 Hayes Street, San Francisco, CA 94102

"My friend went to return a shoe and the exchange was done efficiently and courteously. The store is clean, well maintained and well stocked. We were treated fine but I noticed that the sales associates treated customers differently. Shoes were light weight and looks stylish. I was going to purchase a shoe because of its weight (feels like you have nothing on) and semi-waterproof. Unfortunately, I needed more arch support. My friend just adores her shoes because she says it's really comfortable."

"Very comfortable shoes. We've been here a few time and their customer service has definitely improved over the year. But it's still not quite there. The staff is friendly and will get the shoes you want for you, but are not very good a making recommendation yet. For example, I told them I had a couple of pairs of but felt it was a bit too warm, and ask if there are anything that is more breathable. The recommendation was pretty much everything else."

"Terrible service today. Both guy and girl were super rude and unhelpful. I went in to exchange sandals and they acted as if I was thief because I didn't have a receipt. The sandals were a gift and wanted a smaller size. They even grabbed my sandals and put them on the counter like they didn't want to give them back. Awful experience. Ah and just read a similar review from 7 months ago. I guess you striving to give good experience is failing miserably."

"It was really nice to be able to visit the store and check out the shoes. The customer service was excellent. The staff was able to answer my questions and help me find a shoe that would work for me. I recommend visiting the store if you're looking to buy or try the shoes."

"Have been buying their shoes for a while now, mostly on line, was really excited to see a store close to from where I live, so I did go by to check what they had and yes as usual landed up buying the sliders, just to comfortable to have let them go."