Rothy's Fillmore 2448 Fillmore Street, San Francisco, CA 94115

"Bought my RS01s here. Staff was helpful and made sure I was happy with my size and color combination. Aside from this store the brand itself is great and I highly recommend their products. I have the RS01 and Chelsea boots and they are by far my most worn and most comfortable shoes. The fact that they are sustainably made is great too"

"Holy cow, careful walking into this place. They are gonna getcha! The bags in the window are soooooo dreamy. The staff was super friendly but it was sort of weird they didn't have a black pair in my size. They definitely gave us lots of information but I ended up buying my bag online instead. Parking can be tricky but worth it. You can walk around after in your new kicks and get some coffee and a thrift shop or too. Small store, good service. Thanks!"

"Got my shoes!!! Visiting from Dallas and happy to find one of the few a Rothy’s is here in San Francisco. Tried shoes on with the assistance of an eager staff. I didn’t realize they don’t stretch out! So, trying on was good!! I normally where 8 or 8.5. I purchased the 8.5. Hope this helps if you are nervous about sizing when buying online!"

"Stopped so my wife could try on their recycled plastic shoes. It's a small store but very nice and the staff was great. Friendly and helpful with advice about picking the right size. Was worth stopping by, we bought one pair in the store. Thanks!"

"Terrible customer service. Definitely not worth your time. They post a sign outside explaining why we need to wait. But to wait for this ridiculous kind of customer service is a joke. They have a line for you to wait outside of the store even tho it's not crowded in the store. I waited about 15 minutes but honestly didn't mind the wait since I've heard a lot of rave reviews about Rothy's. Initially, I was excited to discover that this store actually exists. But the customer service was absolutely horrible. The unhelpful employee (short, dirty blond haired girl) assigned to help me neither gave me information on the store and its interesting history nor any information about any of the shoes I was trying on. My friend who came with me gave me more information about the unique brand and the history of Rothy's. This bored looking employee was not helpful at all. I felt like I was bothering her. If I could, I would have gotten the shoes myself. Also, the selection available in store is very limited. They sent away the specialty shoes on the side and there were also no sneakers in the store to try on. As I was trying to decide which style shoes I liked, the horrible employee pointed towards the shoes and told me that she wanted to clean them up because she wanted other customers to have the chance to try them. I looked around and no other customer in the store had the same size feet as me. So I said, "Oh my shoe size isn't that common." To which she replied, "No, we get TONS of requests for your exact shoe size." (I'm a size 5.5. Really? Tons? I can't name more than two people that has the same size feet as me in my social circle). Are you trying to tell me that I am not unique? I don't see the point of this store and wish I can get reimbursed for my Lyft ride because it was such a waste of time and money to go there in person. I've been ready to buy a pair of pointed flats that I've been eying for quite some time now but I'm currently so peeved at the customer "service" that I'm not even going to buy a pair anymore. I'm sure I can find comfortable flats elsewhere. You just lost a customer."