ECCO SAN FRANCISCO CENTRE

"Same as other reviews. No one answered the phone after calling several times throughout the day. The store in Hillsdale answered the phone and was super helpful. Once in the store the woman working was fairly helpful. Although didn’t offer a padded insert for better fit like the store in Hillsdale. They should probably have more than one person working on a Saturday. I placed an order online and specifically chose this store for pickup because the product was in stock. Got to the store and was told they were shipping to the store and could not be fulfilled with the exact product that was in stock; and it was not on display so they weren’t even saving it for another sale. This defeats the entire concept of Buy Online Pickup In-Store if the store can’t fulfill with existing stock. I’m loving Ecco and their quality, but this is a huge customer service FAILURE."

"Nice store, but limited sizing and the staff seem tired and unhappy. Have more size options in store! We come all this way and then you don’t have sizes? Whats the point."

"Sold me a pair of waterproof boots that were not actually waterproof. The one they sold me was water "resistant" and the boots are useless to me in the rain. The boots also don't look good enough to wear without a good reason, like keeping your feet dry."

"I had been in San Fran on business travel, and desperately needed a comfortable pair of dress shoes. I was able to work with Marvin at the Ecco Store in the Westfield shopping mall to find a comfortable pair of shoes that looked great. Marvin went above and beyond to make sure I was happy with my purchase and I can't say how thankful I am to have him help me out. Great service, great shoes."

"I am just walking out of the store. Kandas and another lady helped me try out at least 5 pairs of shoes. They were very patient and professional kept on moving all shoes around and kept the smile on. I myself was frustrated debating which shoes I should buy.... they were way too much help The store is very limited in my opinion when it comes to variety. I guess they just display the classics and some of the new items. It was a fantastic experience"