lululemon 203 Newport Center Drive, Newport Beach, CA 92660

"The nicest Lulu I’ve been too! Great selection and a range of sizes for both men and women. Only complaint would be that the staff were not friendly and gave of snooty vibes"

"I had received months of great service from this retail location. I came in multiple times to receive hemming services for my clothing as I found that my joggers and pants would get damaged during normal use. Recently I had a perfectly sized pair of pants that tore near the fly section in the washing machine and when I brought them in to be hemmed I was informed that there was a manufacturer defect and that I qualified for a quality guarantee (something similarly named). I was in a rush and wasn't expected to trade in a perfectly fitting pair of pants, so I walked out of the store with pants one size up and in a different color. I greatly regret that decision. The store attendant did offer me to order the correct color and size but that it would take a week, as I was in a hurry I decided against that. I hadn't worn the pair I picked up instead very much and got very busy with life, and wanted to go back to the store to see if I could trade it in again as I had made a mistake. I also had another pair that had quality issues. I was greeted at the door and asked if I could be helped. To which I tried to explain my issue, and the store attendant looked at me and said nothing could be done. The attendant didn't bother to ask management, and looked at me dismissively and told me "It's as if you came back to the store because you "Bought the wrong color"". I really love this brand and the aesthetics and comfort of the clothing, and I really loved how they took ownership of any possible quality defects (Within reason) and other problems in the lifetime ownership of the clothing. That makes me happy to pay for their products. But this customer service interaction was so dismal I got so upset I walked out of the store and threw both problem sets of pants in the trash. It was such a breach of good faith. I wish the staff made a greater effort to accommodate me because I was a good faith customer and a happy one, and I get this quality issue which is no fault of my own and now its costed me 3 more hours of my time (Over the past three months) and 200$ worth of pants. So I hope no one else gets that experience."

"I’m used to great customer service at Lululemon. I’ve never been to this location. I was very disappointed. I came in to exchange some joggers for a different size. I had gotten them overseas and had the receipt. They would not let me exchange them for a different size. I asked if they could just return them without a receipt so I could exchange them but they refused. They said maybe another store would do it but they wouldn’t. Pretty ridiculous that I can’t exchange for a different size. If the UPC is different in another country, then print a duplicate ticket, attach it, and return it without a receipt. It’s simple. The service at the location was overall subpar. People just didn’t seem to want to help when I was walking around or trying on clothes. Most (not all) employees out on the floor and in the dressing room were standing around chatting and not paying attention to customers. It’s the first time I’ve experienced this at a Lulu."

"Probably one of the best lulus I’ve been to. They’re in house tailors are awesome. Been told at other stores a certain shirt couldn’t be altered bring it to then they said no problem."

"Great customer service. Everyone was very friendly and helpful. They were able to tailor two pairs of my ABC trousers under an hour and they look great!"