Epris 1600 North Riverside Avenue Rogue Valley Mall, Medford, OR 97501

"If I could do 0 stars I would. My daughter and her best friend went shopping for her friend’s birthday outfit. She was trying on outfits and my daughter held up a couple outfits and the guy who was working ran over ripped them out of her hands and accuse her of trying to steal. My daughter was floored and while she was standing there defending herself, he told her she was a bad person and to look in the mirror to see her terrible soul. He said he knows how girls like her are. It ruined her friends birthday shopping day it was so sad… we will never shop there ever again!!"

"Wish I could give 0 stars! My daughters went in to try on dresses for Hoco! My 1 daughter had grabbed 3 dresses , didn’t like any of them. Went back in with another 3. The guy looked at her and said “you’ve tried on this many dresses you need to go to another store.” Not to mention he watched both of my girls the entire time they were there. My kids were not disrespectful in any way…. HORRIBLE customer service. Maybe they should post a limit on how many you can try on or maybe just stop letting people try on if it’s such a problem. No one wants to buy a dress that won’t work for an occasion especially if they don’t take returns. Do better!! It’s not like these are high valued dresses for goodness sake."

"Once I went into the store all they would do was stare at me . I asked to try a dress on and they told me I wasn’t allowed because I could “damage” the dress !!! Terrible customer service !!!! Both of the employees were rude !"

"If I could give zero stars I would. My daughter (14years old) bought a dress, that was for one way overpriced and she didn't realize what she was getting into we hadn't even left the mall tried to take it back and they would not return it because apparently people buy dresses partying them and then bring them back. Literally she bought it at 2:31 p.m. I went back in there at 3:20 p.m. and they refuse to do anything they wouldn't even do store credit. We will never be shopping here again buyers beware."

"I usually don’t write reviews but this place definitely deserves one. Terrible customer service, I went in on 7/21/22 to look for some shoes with my sister, and the owner and another lady just kept staring at us, they also seemed like they were talking about us. Mind you, I was just looking for some high heels for a special occasion. I was also having a hard time finding something that fitted my expectations because they didn’t really have shoes in my size (10). Once I finished looking around, the owner just went over to where we were at and started “fixing” the shoes. I’m also not the type to leave a mess behind and I pick up after myself. They also like to body shame, I WILL NOT be coming back to this place anytime soon. Ladies, there are places that are much more friendlier than this rude place."