Shinobi Menswear 259 Newport Center Drive, Newport Beach, CA 92660

"This place is insanely nice. I bought me and my brother entire outfits."

"I have been a customer of Shinobi for quite sometime now. I am surprised to see a few negative reviews. That being said, everyone is of course entitled to their own opinions and assessment of what they deem to be a good experience. Its been a while and I cannot remember when my relationship as a customer begin. I do recall that my very first visit was one that just had me looking at all of the "high end" brands and was impressed that a store had a well balanced inventory of brands from affordable to the higher end. I recall asking questions, and trying on different pieces of clothing. The whole time I was met with patience and great customer service. Fast forward to today, and that same service has extended itself from one purchase to another, special orders as well. Ownership as I know it with Asher and Aaron, has been great. They strive to keep a great store with competitive brands and a consistent flow of new inventory. The store exudes class and I have been in many times to observe how customers are greeted and treated, and some of these reviews just do not make sense. I also, acknowledge that their return policy has its limitations. However, I also believe that, if one as a customer can understand that Shinobi is not a big brand retailer such as Nordstrom, then we can begin to understand that they may not have that flexibility to extend their policy's accordingly. I hope that this review can shed some of but the great service and experience this store offers. Josiah, and Monty as well as other employees have always treated me with respect. I hope that anyone reading drops in and takes a look at a great store that Asher and Aaron have going."

"I had great experience in this location couple years ago. Visit store yesterday and was very disappointed. With ownership changes there is no customer service anymore. Owner was rude over small issues VERY DISAPPOINTED. The owner respond not appropriate . The story in owner response not true. I’m military family . Instead of fixing problem the owner bullied customer VERY DISAPPOINTED AGAIN!"

"Attentive service but very disappointed in the response to my inquiry about the return policy. I was told “14 days”, but the salesman neglected to specify that there was only an exchange policy, there are no refunds and sales are final. I only discovered that at home when I looked at the receipt. The merchandise here is expensive and premium brands, so the lack of a return policy is a deal breaker, and means I will not ever return here. Buyer beware."

"This is the kind of customer service I wish was still present in the world today!! I was looking for a specific shoe and this was the only store in the US to carry them. Cedric Evans provided white glove treatment upon me calling all the way from Alabama to provide the shoes I was after when they received them. He promised he would contact me when they arrived and he did just that. He was on top of communication and service. 11/10 service. Thank you, Cedric!"