Billabong

"For a well established brand that has both a retail and online store, they need to look at their business processes. I went to the store to return an item that I purchase online. The manager or more senior associate that was trying to help insisted that I show him an order confirmation email that shows the type of payment I used. All I had to show him was the order and shipping confirmation which both did not show WHICH payment method was used. I even logged into my Billabong account and same thing. He explained they need to verify that I didn't use a 3rd party vendor for payment. While I understand this, how am I supposed to verify this if NOTHING was sent from Billabong? He kept insisting that they should have sent this. In the end, I ended up going back home and returning the item via mail. He also used a calculator to calculate the refund amount because there was a discount applied...do your systems not automatically calculate this when a return is processed? I have never had this issue with any other brand. Save yourself the time and frustration and just return your online items via mail...or just don't purchase anything online! Don't bother emailing customer support either because you will get a response that has absolutely nothing to do with your question. Not sure who they have answering their emails. Horrible customer support."

"Nice"

"A little pricey. Limited sizing selection. Pretty good service."

"Wonderful store, wonderful service and attention to detail! Love the people who work here. One of my fave stores at Del Amo!"

"Does anybody even go here?"