Eddie Bauer

"I ordered something on-line which I never do and then a few hours later tried to cancel it. There is no option to cancel. I sent emails and called. The guy on the telephone said that he couldn't cancel it. It's a federal holiday so it's not like it's even going to ship anyway. I now am forced to go through a return process. If you are ever thinking about ordering from this store, don't. The agent apologized, but didn't hesitate to try to sell me the Eddie Bauer Credit Card."

"Isaac was super helpful today with my return and exchange. Great attitude."

"Very unpleasant customer service experience when I was there with a small child. We will never return."

"Our first experience was amazing and Issac was an extremely kind and helpful associate! We were so pleased with his service that we came back the next day. I would have rated it five stars, but when we came back the next day the lady in the store didn't even greet or speak to us. When I said hello to her she decided to talk to her dog instead of us so we left feeling very disappointed."

"Bob was very nice and helpful but the manager, Jayne I think maybe it was? She was very rude and snobby because I mentioned I had bought some Eddie Bauer jeans at Costco. She kept saying how this wasn't an outlet location, which I knew. I just wanted some jeans, and had a return to make from online, which was from the outlet, but it clearly says online that's okay. She complained that it made extra work for her...but isn't that her job and what she gets paid for? It wasn't my fault. I already drove 30 miles because they closed their other stores."