Geek Squad

"Phone service routed me in wrong direction twice. Once i got a tech on the line got answers almost imediately finding they dont do the work i needed themselves. That was 5 of 5 rating for the tech, 1 of 5 for the first two folks i spoke with."

"Got there, I was first customer for a while. Solved my problem."

"Don’t buy from Best Buy and while getting a guarantee on your product. They won’t take the time to fix your product or problem. The Beaumont geek squad is just run by young spoiled, lazy and still live with their parents teens. They won’t take their jobs seriously or They won’t return your calls or even try to fix the problem. You call them to fix it and they will direct you to a 3rd party! Beaumont spoiled brats are the problem in this city."

"Call them and they will take of anything quickly and recomend any Item you have purchased throughout the warranty which I always recommend, things change, and you will be glad you spent the few $ for the piece mind on the extended warranty."

"This is probably one of the best retail experiences I have ever had across the board. I bought a brand new computer at this Best Buy 8 months ago and it was nothing but a headache from the first month I got it. I only used it for office work and Skype meetings a few times per week and I ended up having to be on the phone with HP and Microsoft constantly to fix things. No matter how up-to-date the hardware and software was I spent hours on the phone and online with outsourced personnel and virtual assistants as well as troubleshooting forums that didn’t help. Finally I got so frustrated that I walked back in to Best Buy to get some face-to-face help, without an appointment, and when Agent Smith assisted me I felt like I was finally being heard. He listened to the issues I had been having and examined the computer checking into the things I mentioned. I felt listened to and respected and we were able to come to a mutually agreeable solution to my issue. Basically meaning Best Buy took the computer back and I was allowed to find a different one and just paid the price difference which was fine with me. I was just glad to have that machine off my hands. They had no obligation seeing as I was way past their typical return policy but the fact is they went above and beyond and because of that I will always come back here for my technology needs and future purchases. Thanks Agent Smith!"