Big Lots

"This big lots is a big store. There is a lot more here than any of the big lots I have ever been in. You gotta check this one out. There's a lot to be gotten at this store and the furniture department is huge. So is the patio furniture department."

"I did not like my experience here.. Customer service with the cashier needs to improve. She was using bad language and had a terrible attitude. She greets customers than calls them names behind their backs. She even told another customer that if they have an issue they can go to walmart. Not acceptable.. i tried to get her name but she wouldn't tell me.. Its the lady with black hair and glasses. To have someone on staff who is RUDE the way that she is , is not acceptable. And I'm not the first person, she was rude too. I've had family and friends who have bad experiences with her. Avoid her at all costs . Or avoid the store all in all unless you want someone to call you names ( like a bully ) and not help you like they should."

"Big Lots in Beaumont California is a wonderful location. Freeway close, ample parking and well stocked. The staff are friendly and knowledgeable. The store was extremely clean and well laid out."

"Big Lots has the worst customer service that I have seen in quite some time so it’s no wonder they have to close locations! 10/25 I placed an online order for a fireplace, paid the $99 next day delivery fee and the package arrived damaged on 10/27. I opened the box on 10/30 to assemble the unit. I went thru each part and began to assemble. 3/4ths of the way thru I discovered that there was actual damage to part of the unit (I didn’t figure this out initially because I thought it was an extra part for shipping, my bad). I called the store (Beaumont, CA) it was shipped from and they stated it was shipped from the HUB and I would have to call them. Meanwhile, I called the manufacturer of the fireplace and they gladly stated they would send out a replacement (It arrived in the wrong color). I called the HUB and they stated it was shipped from the Beaumont store, not the HUB and I would have to call the store. HUB sent an email requesting more information, which I provided. 11/3 I called the Beaumont store and spoke to Bob, who said he is the Assistant Manager and he assured me that the store manager, Emily, would call me back next day (as of 11/9 she still has not called). However, 11/9 I received an email from customer service stating the male store manager would be calling me. Which is it? Male or female? They cannot even provide accurate information on who will be calling me. Oh wait, no one is going to actually call me. 11/8 I called customer service again and asked for a supervisor to escalate the situation. She stated the District manager would call me in 24-48 hours I replied that is not acceptable it needs to be next day before 1pm because I have to work. As of 1pm today there has been no communication from any employee from Big Lots. It’s now been 2 weeks that I have been dealing with this with no resolution and Big Lots doing zero to help. I would have gotten better results had I drove down the road and threw the $99 out the window. If they neglect and treat their customers this poorly, I feel very badly for their employees. Note: it won't let me put zero stars"

"Nice open lit sales floor packed full of household items and furniture. Being that’s it’s Big Lots I was expecting prices to be lower than their competitors but after looking around it seemed pricey. I did however find a few items for a good price. Plenty of parking for customers and the store is clean. I do not recommend shopping here if you are saving money. Lastly I do recommend checking the store out for yourselves on certain items that do have reasonable prices."