Pottery Barn,

40760 Winchester Rd #150, Temecula, CA 92591, United States

"Moody unhappy employees. They don’t even say hello. I feel bad they seem they hate their job.I went today purchase furniture and bedding for my brand new home. I signed up for in home design online and lady who has British accent called me and said no appointments available until the January. How come online showing open availability? Anyway they lost the business I will be buying all house furniture from online and from South Coast Plaza. Only one employee was helpful and friendly. Hopefully they change their attitude otherwise they will keep getting bad reviews."

"Sadly this went from a 5 star review to a 1. I ordered a lot of furniture from Pottery Barn and it's been a disaster. Many items have arrived damaged, they charge a lot for delivery, they're having quality control issues, they don't communicate with you, getting a response is next to impossible, and I'm still waiting for some furniture after 5 months. Ask them when items will be delivered. They take MONTHS. I won't offer from them again. They used to be such a great store but they have the worst customer service."

"Andrea is the best! I am always happy when I walk in and see her because she gives the best design suggestions, and she is so friendly and helpful. Will continue to go there because of the great service."

"Well let me start with a customer service at the store. A employee lady look at us and ignores and decide to go with a different customer I don’t know maybe because we don’t look like her usual customers? Any ways we did get assistance from another very friendly lady and she was going out her way and help us. I purchase a L sectional couch a chair, back in Jan 2023. Long story short I emailed customer service regarding the quality of the sofa. They send cushions replacements bad quality and different material on the inside. I’m dealing with customer service for the past three months. No one call me or email me , I request a new sofa and still no answer. I can’t not believe the I spend lot $$$$ and something I could get better at Costco and save more then have."

"Bought the extra white glove to get my vanity delivered upstairs and they show up with one guy and tells me they can’t do that and they don’t deliver upstairs….lol I spent thousands of dollars to get this and he straight up lied cuz you can get this delivered upstairs"