Apple Topanga 6600 California 27, Los Angeles, CA 91303

"I had an appointment for a service battery replacement (iPhone 11), after my phone passed all the diagnostic, I was told that the little screws to open the cover were damaged & tech.will not replace the battery (excuse to sell me a new phone). My iPhone cover had never been opened for any kind of service. Very bad technical service… any excuse to refuse service!!!!"

"The best Apple Store around! I’m beyond impressed by the kindness and efficiency of people who work here! I was helped by an employee whose name is Sang and manager Stephanie, who both have helped me immensely. I wasn’t even buying new stuff, I came in with a problem with my existing devices and was treated like the most valuable customer! Big thank you!"

"All other Apple stores ought to come to this store to see how it’s done!!! Not only did they have a full line of products, they were fully-staffed to deal with the Apple 15 launch. I honestly couldn’t count all the blue-shirted Apple employees, but they almost had a one- to-one ratio of shoppers to employees! The store was well organized, and the employees were expert in their knowledge and collaborated with each other to problem solve. This was not the closest Apple store to my house, but it well worth the extra thirty minute drive for the service and product availability. This Apple store had an electric vibe of energy to it like this was the place to be see and learn about the latest in technology!"

"I absolutely despise the Apple Store. None of the employees at this store are helpful in the slightest. The DMV is more organized than this store. The employees refuse to help anyone and actively ignore customers, it’s disgusting. I came here to buy a new laptop charger and I sat in the store for 2 HOURS and nobody even glanced at me. I’ve seen better customer service in jails, it’s sickening. I don’t know where to get better Apple customer service, but this place is NOT it. Don’t have a heart attack or stroke in the middle of this store, the employees would probably ignore you. The employees actively socialize together while ignoring customers. Working at an Apple Store is probably the easiest paycheck ever earned because none of the employees actually do work. Amazing how they get pleasure from wasting your time"

"I took my wife here to while we were at Topanga mall. I got her a MacBook Air, Apple Watch and IPhone 12 so she's all apple now. I was showing her the different bands they have for the apple watch and also showing her how the iPhone 14 look. The store is basically the same like any other apple store. I wanted to show her some Mac monitors that I was interested in getting but there wasn't any in the store. There apple staff around if you have any questions but we didn't and they didn't bother us while we were looking."